How are we all? It's Monday and time to welcome our new members, just a couple today so please join me in saying hello.
@woodley @Bearsmum I hope you're both having a great day?
What brings you both here? Anything in particular? Pop us a tag or message and we can help. Feel free to take a look around, it's great to have you.
Thanks 😀
Pop me a tag or private message for any solar or Affordability & Vulnerability questions! Need our customer service teams? Click here!📣 for ways to contact us
Hello Helena (or Lee - funny how the name on this post changed!)
Yes, there are some things in particular that brought me to the community. Being repeatedly lied to over the phone, being mis-sold a tariff that was massively more expensive than the one I was quoted for and agreed to, catching you breaking the GDPR, oh, and the way you break marketing laws by making it impossible to apply for a SEG tariff without 'opting-in' to receiving marketing communications, for example.
I can understand that you’re aggrieved. Your fellows here try to assist each other in resolving issues and we’re not in the pay of any supplier. But experience is certainly valued, so welcome!
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@AndrewR welcome to the community 😊 I't sounds like you've had a poor experience so far so please accept my apologies on behalf of E.ON Next. This isn't the usual standard that we would expect for our customers and I'm sorry that you feel let down.
It might be helpful for our other members to give you some advice with a little more context? You can start your own thread here: Start a Conversation and in the meantime if you haven't already you could also raise a complaint. You can find our complaints handling procedure on our website by clicking this link: Let us know if you're unhappy
If there is anything I can help you with please just let me know!
Is there anything in particular that you are looking for? had a look around and not found what you are looking for? Let us know what kind of topics you would like to see more of!
You may have seen that the Warm Home Discount Scheme for 2024/25 is now open! you can find out more information via our new thread E.ON Next Warm Home Discount 2024/2025✨
Have a lovely day! 🎃
🌲 “Nature is the source of all true knowledge.” – Leonardo da Vinci 🌲
Did you know that we offer Free gas safety check for vulnerable customers? We also offer free meter moves too for vulnerable customers with prepayment meters if you struggle to top up due to the position of your meter and aren't eligible for smart pay as you go, get in touch with our energy specialists to find out more: How to contact E.ON Next
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
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The full Community Values can be viewed here
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