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@HelenaP_EONNext having alot of trouble trying to log onto the app to provide my meter reads, requested email to reset password but not received anything, please help.
@HelenaP_EONNext having alot of trouble trying to log onto the app to provide my meter reads, requested email to reset password but not received anything, please help.
Afternoon @MartynCooper A few things to try.
1. If you are using a VPN, try logging in with it switched off.
2. Ensure your email you log in with is the same as on your account.
3. Don't use your password manager, enter email address and password manually.
4. If above fails try the above again after hard booting your device.
Have you tried going through your online account?
Last edited by WizzyWigg; 05-07-24 at 16:56.
Reason: Extra information
@MartynCooper Sorry to hear. Only other suggestion is to contact Customer Services via social media or WhatsApp. Contact info can be found here: https://eonnext.com/contact
This forum isn't manned by Nexties 24/7
Good evening @MartynCooper I'm so sorry to hear that you've not been able to log into our App. Have you been in touch with customer services to get them to send you a new link? And have you made sure that your email address has been added to your account as this is most likely the reason why you are not able to log into your App - I had a quick look and your email address you used to register here is not linked to any account.. 🤔 it an easy fix and we can get this re set for you - let us know how you get on with reaching out to customer services for a reset. 😀
Last edited by Anasa_EONNext; 08-07-24 at 18:51.
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Did you know that we're open 24/7? There are lots of ways to contact us over here!📣
Hey @MartynCooper I agree the whole point in having an app is so you phone in less! However from what I can see we don't have a matching email address for you, the one you have used to register on here is not associated to any account so this means we are unable to send you a link to re set until your contact details are up to date. So it may mean a call to customer services to get everything up to date or you could contact us via WhatsApp or via Email if you prefer not to call in 😀
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