Can an agent please look into why 1 my smart meters are being read at different dates, 2 why i have just got 2 separate bills which has put me overdrawn at my bank?
I am sick of this again starting to tip me over the edge.
Karl.
You would need to contact customer service to get someone to look at this. See Contact Us in the purple box at the bottom of this page for contact details.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
@JoeSoap
i have tried they are telling me a load of rubbish on the facebook chat
Best to phone Customer Services and speak to an advisor, and record your discussion. If that's difficult email would be a good alternative. At least you'll have a record should you require to make a formal complaint. Emails admittedly seem to take longer for a response.
they tried to tell me i am getting 2 separate bills because i am on a variable bill tariff.
this is a lie because i have always been on a variable bill tariff evet since I have been with eon next and when i pointed this out they stopped replying to me
they tried to tell me i am getting 2 separate bills because i am on a variable bill tariff.
this is a lie because i have always been on a variable bill tariff evet since I have been with eon next and when i pointed this out they stopped replying to me
I'm not sure whether you mean a variable tariff or that you pay by variable direct debit... or maybe both. I can see from your previous thread that you pay by variable DD. This should mean that you pay for what you use each month but that two DDs are taken instead of only the one if your meters were read on the same date. You end up paying the same but I can see it would be more difficult for you to manage.
If you have had your meters read on the same date in the past then you are owed an explanation and a fix. You could try an email to unhappy@eonnext.com with a complaint detailing exactly what has happened and hopefully you will get a sensible reply.
both.
I pay for what I use my smart meters are normally read on the 22nd of each month then eon next generate a duel fuel bill with a date that eon next will take the bill payment from my bank via direct debt.
but for some reason this time my smart meters where read on 22nd but i got 2 bills 1 for electric and one for gas.
now in the past when this same thing has happened (twice before in the past) eon next have ignored the 1st bill DD date and took both electric and gas bill on the second DD date if you know what i am saying.
But this time eon next have taken the 1st bill and not waited for the second DD date which would have been a day after my pay day.
Because eon next have done this i am now £108 over drawn at my bank and when i raised this with support i got a load of lies saying this and that.
I know exactly how my readings and bills have been and worked for over 2 years now but this happens for the 1st time.
lets say i am far from happy. eon next customer support know i only get disabled benefits and i have mental health problems to and they go and do this to me.
which is starting to push me over the edge because i am starting to panic over bank charges and how much my bank is going to charge me.
Not in a happy place at the moment. I have told eon next this but the persone on the facebook help chat did not seem all that bothered just wanted me to sign up to a monthly DD which i do not want.
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