Hi. My electricty meter went faulty maybe about 16 months ago. What should EON do so that I receive the benefit of any doubt, or that my usage is reasonably calculated? My solution would be to take previous annual electricy usage from some previous date range and use that as my usage over the past year and a bit. Thanks. My readings:
Meter has been changed this morning.I'm just wondering if anyone knows how EON will come up with my electricity usage, given that the meter has been "stuck" for over a year.
Eon Next will almost certainly use the EAU (Estimated Annual Uage) figures for your property which may or may not be close to your reality. Time to look back over as many statements as possible (go back before May 2022 if possible) with correct smart reads to work out a daily usage figure. Also pay attention to all the EAU's quoted to you over the past year or two as that will give you a big clue as to where Eon Next will pitch their estimate (as they should do for all estimated readings). I have no idea what kind of algorithm (easy of difficult) they use and/or whether they alter usage for the seasons. As suggested by @JoeSoap, look at similar periods in the past if possible and see what Eon Next gives as the closing estimated read for your stuck meter.
@JoeSoap - if you look at his manual readings, it looks like the meter has been "stuck" reading 2398 since march '23
Ah yes, I see that now. In that case, going by the smart readings, the latest estimates look low. It still begs the question about what customer service are saying. We don't yet know if they are involved.
Meter has been changed this morning.I'm just wondering if anyone knows how EON will come up with my electricity usage, given that the meter has been "stuck" for over a year.
Meter has been changed this morning.I'm just wondering if anyone knows how EON will come up with my electricity usage, given that the meter has been "stuck" for over a year.
I would guess they use historical usage data. If you can work back yourself over a previous similar period to that being estimated in order to come up with your own figure, it will enable you to challenge their estimate should you feel it necessary.
The meter guy this morning said that EON probably would refer to previous known usage. At the moment, the basis of previous usage that I know about is contained in my first post, that should provide something of a guide, but EON may have additional historical usage. I prefere to text EON, but I think the way EON will deal with this is over the phone. I've not analysed the above data yet to see what I can glean.
Looking at your numbers again your electricity usage from the smart readings look a little suspect as well. Month to month back in 2022 sees a fairly consistent 60-70kWh per month (my lowest electricity summer usage has been 160kWh). Could it be that the old meter was under-reading back in 2022? That is unless you are an extremely low user of electricity and/or you have solar to reduce your requirement from the grid.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
