[retrotecchie]

Originally Posted by XL5

What is or are PRS?

It's actually PSR - Priority Services Register

[Mailman]

Originally Posted by XL5

I've given readings every single month for three years since I've been with eon next and still no correction to my EAU..it's basically 60% more than my actual usage.
Id submitted reading a week before the new lower tariff and as I say thought eon next would see my actual usage and estimate accordingly...sadly not..I could kick myself as I've always submitted readings up to the date of new tariffs...You live and learn .. someone is always ready to chisel you...

Customer service staff I've spoken to do not understand...just keep saying the EAU will correct itself and your estimated reading is based on this....no offer to look at my actual usage and correct this either manually or contact the powers that be.....

Ok the thing I would now do is go back over all the statements in the last year and list what the EAU's are for each statement. Is there any movement at all in the last 12 months? I'm assuming electricity only?

[meldrewreborn]

@retrotecchie

probably the performing rights society would try to help as well. 😔

[Lee_EONNext]

@XL5 Hi

If we had history say for the same period last here, the approach I would of took would be to use as close to that period in terms of estimation etc, how has this been left with customer service? Have you had any response at all?

I am off until Sunday, however @EmmaN_EONNext and @Connor_EONNext are in tomorrow so potentially between the 3 of us, we can look into this and get it sorted out? I will make them both aware of the thread.

We will get it sorted 😊

Thanks

[XL5]

@Lee_EONNext
Hi, I whatsapped customer service and after talking to several agents I finally had my estimated bill reassessed.
He could see 90% of my monthly usage had been condensed into the 8 days at the higher tariff and the remaining 10% over the remaining 22 days and adjusted my bill accordingly...which sorted the overcharge.
The biggest thing that needs addressing which causes all this mess is my EAU which if you look at my actual usage over the 3 years the EAU is 50% more.....
I was told if I submitted readings every month for 12 months ( which I did) it would correct itself....it's now 35 readings later and still little change....
I really cannot believe I am the only one experiencing this or is it because I have refused a smart meter which I have constantly given my reasons why I don't want one on every single occasion I have submitted a reading via WhatsApp.....35 times!

[WizzyWigg]

Originally Posted by XL5

@Lee_EONNext
......I have submitted a reading via WhatsApp.....35 times!

Why WhatsApp? Why not submit readings via your online account. Surely would reduce third party intervention, ensure accuracy and speed up processing. 🤔 When I had to submit manual readings that's exactly what I did and EAU was reasonably accurate.

[Connor_EONNext]

Hello @XL5, Connor here 👋 I'm sorry to hear about your statement. I'm glad to see this was re calculated for you. I'm going to do a bit of digging on the EAC for you.

[XL5]

Originally Posted by WizzyWigg

Why WhatsApp? Why not submit readings via your online account. Surely would reduce third party intervention, ensure accuracy and speed up processing. 🤔 When I had to submit manual readings that's exactly what I did and EAU was reasonably accurate.

I would love to submit my readings online...I used to do just that. Then when I submitted them again my night readings and day readings were reversed and messed up my bill big time...I was told it was a software glitch which had been sorted..so again I tried and again my day readings became my night readings and vice versa.. another botched bill.
My meter has day readings and night for I guess economy 7 which I don't have..I wish I could just submit one reading (add both together) but I have never had that option......

[WizzyWigg]

Originally Posted by XL5

I would love to submit my readings online...I used to do just that. Then when I submitted them again my night readings and day readings were reversed and messed up my bill big time...I was told it was a software glitch which had been sorted..so again I tried and again my day readings became my night readings and vice versa.. another botched bill.
My meter has day readings and night for I guess economy 7 which I don't have..I wish I could just submit one reading (add both together) but I have never had that option......

Okay dokey. I know you don't want to go down the "Smart" meter avenue but considering everything, if it was me, I would either bite the bullet or find someone who can handle my current requirements.

[meldrewreborn]

@Mailman



I found this on Estimation of Annual Consumption System - Elexon Digital BSC.

It seems that all of our supplies go into the system and are used in the computation of the half hourly settlements used between suppliers and generators of power. The document is impenetrable to most but I think the system is designed for macro use and we're only concerned with it at a micro level - like our individual meter.