[garyfrog]

i just got a new smart meter fitted yesterday afternoon and i was tod my night time economy 7 rates would start at 12:30 am
i have been sat in front of my display unit i was given for the last hour(12:30 am to 1:30 am) and it has not switched over to the cheaper night time rates i have had a look on the display unit to see if the economy 7 night and day rates are on there but it is only showing the day time rate and the standing charge
the day time rate is 31.90 in the day and 10.50 in the night
it looks like its charging 31.90 at night instead of 10.50 thats triple
is this usual for a brand new smrt meter to act like this and totally leave out the night time rate
eon-next can you please sort this out asap
thank you

[Andy65]

Hi @garyfrog

E7 rates operate to GMT so as we are now on BST, you will only see the night rate from 01h30 to 08h30 now until the clocks go back at the end of October. It's possible that if you watched until 01h30 then you may have just missed the switch over.

I would check again this morning if you can, you should be on the night rate until 08h30.

[retrotecchie]

@garyfrog

Never mind the display unit (IHD). Have a look on the meter itself to see what the day and night rates are. If you let us know the model number of your meter, or post a photograph, we will hopefully be able to provide information on how to read the day and night rates.

IHD's struggle with dual tariffs sometimes, so the meter readings are more of an insight than what the IHD shows. You will be billed for the correct day and night rate usage, no matter what the IHD says.

[meldrewreborn]

@garyfrog

If it is indeed showing the same rate for day and night consumption you need to ask CS for a tariff update to be put through to the meter. Then your IHD should show the correct data. The figures on the IHD are for information purposes only they do not form part of the billing process - readings are requested by the supplier from the meter itself not the IHD. The amounts you are billed will be as shown in your online account, with the correct tariff rates applied to the day and night consumption -assuming that split is operating correctly.

[garyfrog]

@meldrewreborn i got it sorted i messaged them on facebook and they corrected it early this morning

[garyfrog]

@retrotecchie i got it sorted i messaged them on facebook and they corrected it early this morning

[garyfrog]

@Andy65 i got it sorted i messaged them on facebook and they corrected it early this morning

[meldrewreborn]

@garyfrog

You can add other forum members handles so that one message suffices instead of 3!

[garyfrog]

@meldrewreborn i am getting the same roblem tonight as i had last night
last night they sorted it out there end and the night time rates was showing
now again tonight its not showing again i have just contacted them through faebook messenger and now waiting for them to answer
i hope i am not going to have to contact them every night to get it switched over i thought thats what the smart meter was suposed to do on its own
not a very smart meter is it

[Andy65]

@garyfrog Can you confirm again what time you are checking for the rate change?