@Mailman it's just our security settings they are high as it ensures that our customer data is protected 😊
Not at all sure why barring VPN connections is better for data protection at all. From my end not being able to use VPN is worse for my data protection. I can connect to much more important financial sites via VPN (not even from the UK) such as HMRC.
If Eon Next is concerned so much about customer data why not use 2 factor logons (text to phone/verified email address) that are the norm on quite a few sites now for example HMRC only allowing the customer to 'remember me for 7 days' and for other some sites I have to use this is down to an hour or two max.
It matters not except that Eon Next is the only 'important' site for me that barrs VPNs.🤔
@Mailman I completely get what you're saying it does seem a bit much, however a lot of "scammers" or bots will use VPN so it may be that it's easier to have a blanket stop rather than risking them getting through, I mean I don't know if that's the reason it's just where my thought process takes me! 😊
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
Another way round this issue which would stop spammers posting in the boiler section is to redirect any posts from a newly created account into some kind of 'pending tray' until some time as the mods can look at the post (to see if it is genuine) and kick out the email etc of any such user that is obviously designed for clickbait. As it stands I can access this forum via VPN (with all the boiler forum clickbaits to come) but not my online account which has little/zero scope anyway to inject clickbait for spammers (unless you consider Eon's own links 😁)
@DebF_EONNextwhy my home IP address was banned as VPN? But if I spin up a VPN server on AWS or Oracle cloud account works fine? I do not think EOn Next has any technology to detect VPN. It is just pretend security.
We don't ban IP addresses, however, if a VPN is detected then you will be unable to log in from this IP until it is turned off. You may also need to check your firewall settings as this can occasionally restrict your access.
Some things you can check:
Check your VPN is switched off & firewall settings are't blocking access
Clear all cookies and cache
Try from another browser
Try from another device
Check if the issue is a problem online only / app only / both online and on app
If you've tried this and still can't log in you could try
Reset your router
Check if you can log in from another internet service such as using mobile data
If you find you cannot log in from another internet service and have completed all of the above get in touch with an energy specialist who can support you. How to contact E.ON Next
If however you can log in on another internet service then this is not an issue with the account itself you will need to contact your internet service provider. If you find a VPN is detected but you aren't using one then you should check your internet settings or contact your internet service provider as this wouldn't be a setting that we could change for you.
Pretty harsh censorship from EOn Next - that's 2 posts from @ksim telling what sounded like the real situation with VPN's and banned IPs which they didn't like, so they removed them both.
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