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DebF_EONNext
We don't ban IP addresses, however, if a VPN is detected then you will be unable to log in from this IP until it is turned off.
You definitely do, that IP was fine until the 18th July, after you started to return 403 on API requests. You have no VPN detection, you just ban IP you suspect to be VPN, As I said I set up a VPN using AWS Lightsail, and your system allows me to login. Your "VPN detection" is a simple request counter from an IP, you have no way of detecting VPN except by the VPN server IP. so everyone using CGNAT might get unlucky and stuck not be able to login. Your policy of VPN and the implementation is an embarrassment of cybersecurity industry, looks like the company IT stuff do not understand how the Internet works at all.
You may also need to check your firewall settings as this can occasionally restrict your access.
are you thinking I am stupid? no firewall can force your system to return 403, my firewall is absolutely fine, it works as expected, your support has the har file to see all the logs.
Check your VPN is switched off & firewall settings are't blocking access
VPN is off, my firewall settings are blocking what they suppose to block.
Clear all cookies and cache
neither fresh browser profile helps, as you just blocking all request to API with 403 from my IP and that is it.
Try from another device
every device in my home network has this issue, also everyone who is unlucky to share the same IPv4 address, and sure you failed to implement IPv6.
Check if the issue is a problem online only / app only / both online and on app
sure it is for both, as you are blacklisted my IP in the API
Reset your router
Make 0 sense, as the issue has nothing to do with my router.
Check if you can log in from another internet service such as using mobile data
Of course, I can, I can run up the hill, get cellular signal, and I can log in, as you blacklisted only my LitFiber IP!
get in touch with an energy specialist who can support you
no help.
If you find a VPN is detected but you aren't using one then you should check your internet settings or contact your internet service provider as this wouldn't be a setting that we could change for you.
change what? what my provider should change? Or what I should change? I know EON just blames customer for everything, but maybe for once you just go and check why the IP 188.74.124.195 which is
https://www.whois.com/whois/188.74.124.195 residential broadband IP is banned? You can't even have VPN server on that address as it is CGNAT.