The thing that you put in the drawer is an IHD, not the smart meter.
The smart meter will be on the wall/in a cupboard somewhere, and records your actual usage. The IHD is simply a display screen which picks up and displays the usage from the smart meter, but they sometimes stop communicating with the meter.
I would suggest looking at the readings on the actual meter, which will give you a true record of your usage.
You can also download the Bright app which will display around 13 months of usage which is stored on your meter.
The manual reading was submitted by you I presume? 5,000+ units consumed in 14 months is entirely possible although a bit above average. Going back to 10753 isn't logical.
Billing readings are special readings requested by the supplier - clearly these haven't been working (request not received or response not delivered) but automatic readings might have been working - hence the suggestion by @geoffers to use the app to see if there are any readings at all that might shed more light on the issue.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@meldrewreborn
I have downloaded and register for the app and I will see what that brings.
Can’t remember where the last manual reading came from. Not sure if it was myself or a meter reader calling round.
How does the meter send the readings to the company? WiFi?
No, the readings are sent using Cellular communications in the southern half of the UK and by long range radio in the northern half.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
@meldrewreborn
I have downloaded and register for the app and I will see what that brings.
Can’t remember where the last manual reading came from. Not sure if it was myself or a meter reader calling round.
How does the meter send the readings to the company? WiFi?
Once you've downloaded the app & registered your meters, go into their parent website glowmarkt.com and log into your account (using the login credentials set up in the app)
You'll then be able to download around 13 months of readings (½ hourly /daily /monthly/annual) in CSV format which you can load into a spreadsheet
I think you can only download monthly or annual data unless you have explicitly changed your smart meter reading preferences to half hourly from the default monthly setting. I might be wrong, but that has usually been how it works.
I think you can only download monthly or annual data unless you have explicitly changed your smart meter reading preferences to half hourly from the default monthly setting. I might be wrong, but that has usually been how it works.
👍 - I've only experienced being set to having ½ hourly readings.
However the SMETS spec for meters does have registers to store ½ hourly readings.
So my guess is that maybe they would get populated on the meter, but the "freedom of information" settings on your account would only allow the supplier to access daily readings if you opt out of ½ hourly.
It may be that glowmarkt could pull the ½ hourly ones if you request that (just a theory, but I could be totally wrong 😁)
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
