The thing that you put in the drawer is an IHD, not the smart meter.
The smart meter will be on the wall/in a cupboard somewhere, and records your actual usage. The IHD is simply a display screen which picks up and displays the usage from the smart meter, but they sometimes stop communicating with the meter.
I would suggest looking at the readings on the actual meter, which will give you a true record of your usage.
You can also download the Bright app which will display around 13 months of usage which is stored on your meter.
The manual reading was submitted by you I presume? 5,000+ units consumed in 14 months is entirely possible although a bit above average. Going back to 10753 isn't logical.
Billing readings are special readings requested by the supplier - clearly these haven't been working (request not received or response not delivered) but automatic readings might have been working - hence the suggestion by @geoffers to use the app to see if there are any readings at all that might shed more light on the issue.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@meldrewreborn
I have downloaded and register for the app and I will see what that brings.
Can’t remember where the last manual reading came from. Not sure if it was myself or a meter reader calling round.
How does the meter send the readings to the company? WiFi?
No, the readings are sent using Cellular communications in the southern half of the UK and by long range radio in the northern half.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
@meldrewreborn
I have downloaded and register for the app and I will see what that brings.
Can’t remember where the last manual reading came from. Not sure if it was myself or a meter reader calling round.
How does the meter send the readings to the company? WiFi?
Once you've downloaded the app & registered your meters, go into their parent website glowmarkt.com and log into your account (using the login credentials set up in the app)
You'll then be able to download around 13 months of readings (½ hourly /daily /monthly/annual) in CSV format which you can load into a spreadsheet
I think you can only download monthly or annual data unless you have explicitly changed your smart meter reading preferences to half hourly from the default monthly setting. I might be wrong, but that has usually been how it works.
I think you can only download monthly or annual data unless you have explicitly changed your smart meter reading preferences to half hourly from the default monthly setting. I might be wrong, but that has usually been how it works.
👍 - I've only experienced being set to having ½ hourly readings.
However the SMETS spec for meters does have registers to store ½ hourly readings.
So my guess is that maybe they would get populated on the meter, but the "freedom of information" settings on your account would only allow the supplier to access daily readings if you opt out of ½ hourly.
It may be that glowmarkt could pull the ½ hourly ones if you request that (just a theory, but I could be totally wrong 😁)
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