I think my seg transfer from Octopus has happened. I wa used to with Octopus it all being in one account but it looks like EON do it separately which is ok. My second account though doesn’t seem to have any traffic details and my only option seems to be setting up a direct debit for EON to take money?
there is also no meter reading info from my smart meter which was working with octopus.
do I just wait for it to be sorted or am I supposed do something?
As feed back comma for the SEG has been poor you don’t get confirmation that you have applied and you don’t get any info what to expect.
Hope you have had some movement on this? If your SEG is set up it's not something you can manage online or via the App. The only thing you can now do online is submit readings for payment via a form.
SEG is indeed handled differently to an Energy account, if you wanted to switch the SEG to us a SEG Switch would need to be completed? Have you completed this? Have you had any confirmation this has been set up?
Last edited by Lee_EONNext; 30-07-24 at 19:17.
Did you know that we're open 24/7 across our Social Media Channels? There are lots of ways to contact us over
spoke to SEG team yes I’m all setup , I was expecting something like Octopus where they use the smart meter to automatically read you meter. But it’s a bit more basic with EON and after 12 months you send in a reading and they pay you for you export. I did feed back to the team that maybe the onboarding process could explain this.Not sure why EON can’t use the smart meter but it is what it is.
@Plan68 Hey, just checking in, been a while since we spoke?
To let you know, you can request payment upto 4 times a year now, so you no longer have to wait for the end of 12 months. Payments can take upto 14 working days from submission to reach you.
All you need to do is send us a photo of your export reading (photo) showing the total actual export. You can send this in via WhatsApp or email to hi@eonnext.com
We do pay upto 3 times a year and then a 4th at the end of your contract.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.