My pleasure. 👍. I will say I do find emailing Eon Next is never the quickest way to communicate but it's always produced the result. Give it a try and keep the forum updated.
Totally misled
- Tags for this Thread
- ihd
- in home display
- smart meter
- smart meter communication
- usage
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Level 9023-03-24
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Level 525-03-24@WizzyWigg
just to let you know emailed EON on 23rd March, received reply next day & IHD Updated today - good service .
SO THANK YOU FOR YOUR EXCELLENT ADVICE.👍😊 -
Level 9025-03-24
You are very welcome. I'm so glad you were able to get the update. Have a wonderful evening. 🌞 -
Community Manager27-03-24Hey @Annie6649 Anasa here 👋 I'm so pleased that you popped back to let us now that this has been sorted. It definitely Sounded like a tariff up date should do the trick @WizzyWigg gave you a fab run down of what to expect and what to request. The first thing that should have been done is a tariff up date which can take up to 24hrs if no joy then maybe a reset and we can go from there.. I'm a bit curious as to why this might not have been done and how did it go from 'reset' to 'new IHD'?😊
Last edited by Anasa_EONNext; 27-03-24 at 14:53.
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Did you know that we're open 24/7? There are lots of ways to contact us over here!📣
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Level 527-03-24@Anasa_EONNext
i phoned EON about the problem & as I said earlier was told to reset my IHD & if that did not work I would have to buy a new IHD as the original was over 12 months old . Well a reset did not work so purchased a new IHD. Then, I received the advice from WizzyWigg & that was spot on. So yes I have wasted my money on a replacement & in hindsight should have realised the info was incorrect when also told my charges would drop on 1st April when I’m on a FIXED tariff !!
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