Dear Community,
Before we proceed with lodging another complaint with EonNext regarding my ongoing issue, I am seeking guidance from fellow community members.
Here's the background: Since the installation of our smart meters, our electricity meter has consistently sent readings to Eon, but unfortunately, readings from the gas meter have never been sent. Despite numerous support requests and formal complaints to Eon, including escalation to the ombudsman, the issue persists. An engineer was dispatched to address the problem; however, upon arrival, he was unaware of the purpose of the appointment until he contacted his office. Subsequently, the gas meter was replaced, but this did not resolve the issue. Eon then attributed the problem to an 'industry-wide' blank meter problem slated for 'resolution in 2023'.
I am disabled and my wife and I are pensioners. We face increasing difficulty and risk in accessing the gas meter, situated at floor level in our kitchen. Consequently, resolving this issue is paramount for us.
I now suspect that the root cause of the problem lies in the thickness of our solid internal walls, which also disrupt our Wi-Fi signal, necessitating multiple Wi-Fi extenders. These walls (including two thick brick ones and a plasterboard one) are between our electricity meter/communication hub and the gas meter, and could potentially interfere with the transmission of meter readings.
I am doubtful that the engineer properly diagnosed our issue, e.g. by assessing the signal strength. Consequently, I am reaching out to the community for recommendations on the next steps to take. I believe that there must be technological solutions available to mitigate this type of problem. I have come across mentions of something called Alt Han on community pages.
Additionally, it was suggested that we utilize MDS to read the meter, but this option was deemed inappropriate for my vulnerable health, as confirmed by an MDS line manager.
Any guidance or advice would be greatly appreciated.
Thank you in advance.
Before we proceed with lodging another complaint with EonNext regarding my ongoing issue, I am seeking guidance from fellow community members.
Here's the background: Since the installation of our smart meters, our electricity meter has consistently sent readings to Eon, but unfortunately, readings from the gas meter have never been sent. Despite numerous support requests and formal complaints to Eon, including escalation to the ombudsman, the issue persists. An engineer was dispatched to address the problem; however, upon arrival, he was unaware of the purpose of the appointment until he contacted his office. Subsequently, the gas meter was replaced, but this did not resolve the issue. Eon then attributed the problem to an 'industry-wide' blank meter problem slated for 'resolution in 2023'.
I am disabled and my wife and I are pensioners. We face increasing difficulty and risk in accessing the gas meter, situated at floor level in our kitchen. Consequently, resolving this issue is paramount for us.
I now suspect that the root cause of the problem lies in the thickness of our solid internal walls, which also disrupt our Wi-Fi signal, necessitating multiple Wi-Fi extenders. These walls (including two thick brick ones and a plasterboard one) are between our electricity meter/communication hub and the gas meter, and could potentially interfere with the transmission of meter readings.
I am doubtful that the engineer properly diagnosed our issue, e.g. by assessing the signal strength. Consequently, I am reaching out to the community for recommendations on the next steps to take. I believe that there must be technological solutions available to mitigate this type of problem. I have come across mentions of something called Alt Han on community pages.
Additionally, it was suggested that we utilize MDS to read the meter, but this option was deemed inappropriate for my vulnerable health, as confirmed by an MDS line manager.
Any guidance or advice would be greatly appreciated.
Thank you in advance.
