@retrotecchie You called me young so you are definitely on my Christmas list for 2024 🤣🤣🤣.
Can I call you chronologically gifted then🤣, 'cause I don't want to add to my Xmas card list - have you seen the price of stamps nowadays?
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@WizzyWigg excellent, thanks. @meldrewreborn An interesting result: both standing charge and 'Active price t1' values are not the same as shown on our statement.
From the meter: Standing charge is 00028.484; Active price T1 is 00010.276
From statement: standing charge is 28.191; unit rate is 7.022p/kWh
@meldrewreborn Interesting - the customer support rep was not aware of the Community (but thought it was a very good idea)!
She tried the tariff rate push while I was on the call but that did not allow them to take a reading. She has passed the problem to the Eon Smart team for remote diagnosis. If this is unsuccessful, an appointment will be made for an on-site visit by an Eon or MDS technician. We'll get a follow-up call in 14 days.
So here we go round again!
I greatly appreciate the assistance from @WizzyWigg and yourself.
Hello @helpmaboab A big warm welcome to the Community! 👋Thank you so much for talking about the community and spreading the word! We're working very hard to make sure everyone knows about the community across the world of EON Next. @meldrewreborn we shout about it whenever we can! The world of EON Next is quite big though so not everyone is fully aware of the Community but we're spreading the word whenever we can and networking with lots of other teams!
We've got big plans this year to continuing getting all of EON Next in the know when it comes to the customer Community!
Please let us know how you get on with this and don't be a stranger!
'The greatness of a community is most accurately measured by the compassionate actions of its members’
Did you know that we're open 24/7? There are lots of ways to contact us over here!📣
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