[jcamposgranado]

Hi,

I have been charged with a electricity charge of more than £150000, which is pretty impossible. This charge means a consume of more than 10 years, and I have been living in my new house using EON Next only 4 years. I have been paying all my bills by direct debit, and sending my meter readings since 2 years ago (previously I left it as estimate). I think that EON estimated incorrectly, probably messing meter readings from my previous address (meter readings like 8000 for electricity) with my current address, which have metter readings like 56000 when I arrived.

EON is now pretending to charge me a monthly direct debit of £966 which is insane! They are not replying my emails asking to review this issue. I am waiting since two days for an answer since I realized about this charge, and the only reply I have had from EON is that they will change my direct debit to £966.

Is there any way to get them take a look into this? I cannot pay such amount, specially when it is obvious that I have not spent this amount of electricity.

Thanks in advance.
Best regards.

[JoeSoap]

@jcamposgranado

Four years is a long time not to notice your bills are incorrect to this degree. If you look in your online account you should see all your statements. Is there a point somewhere within them where things have changed from being sensible to being ridiculous?

I would be investigating things myself to see where I think the error has occurred so as to approach Eon Next from a more knowledgeable standpoint. Your next level of correspondence would be a complaint by email to unhappy@eonnext.com detailing all that you know and what has happened so far. Hopefully they can put a hold on your account until the matter is sorted.

[jcamposgranado]

@JoeSoap I have reviewed the transactions. All of them were ok till 04/03/2024, when they charged me £15257.35. They said that it is because of a period that was not paid, but I have paid for the 4 years by direct debit and have all the statements. In fact, according to an email from them, annual costs should be less than £3000, so it is impossible I have to pay such crazy amount.

I already have sent 3 emails to unhappy@eonnext.com, but still don't have an answer.

[JoeSoap]

@jcamposgranado

I appreciate your frustration. It can take a few days to get a reply to an email. You could always try a phone call to customer service to see if they can at least put a hold on the account until the issue has been investigated.

[meldrewreborn]

@jcamposgranado

This as you probably suspect is down to some incorrect readings being applied to your account.

Some questions- please answer all (we're trying to help)

1) do you have smart meters?

2) what were the last readings you submitted, and when were they for (date)?

3) what are the readings Eon Next are now applying to your account and what is their source (estimate, smart, meter reader or other)?

Then we might be able to identify exactly where the error is, so that you can approach Eon Next with precise information.

[jcamposgranado]

@meldrewreborn

Hi,
I have no smart meter. I send the meter readings at the beginning of every month. Here are the latest meter readings:

06/03/24	Manual	61189
07/02/24	Manual	60949
03/01/24	Manual	60713
01/01/24	Estimate	60695
04/12/23	Manual	60452
06/11/23	Manual	60202
09/10/23	Manual	60020

And so on. They have charged me all these months in a statement where I payed all of them. They are charging this amount because, literally, they say "It looks as though there were some periods where we didn't charge you for the energy you used. We've now added these charges to your bill, so your account is completely up to date".

I have paid always, and they does not provide any info regarding such "not charged" periods. Even if I did not payed since I moved to this house, it is impossible to pay more than £15000 pounds.

[retrotecchie]

@jcamposgranado

Do you pay by fixed monthly direct debit, or variable direct debit (where the full bill value is automatically taken every month) or by some other means?

[jcamposgranado]

@retrotecchie

It is a fixed monthly direct debit

[meldrewreborn]

@jcamposgranado

Can you post an image of what Eon Next are saying(use the mountains and star box left from Camera icon above right).

They surely would have had to details how this came about (which you say is impossible) - they can't just pluck a figure from thin air.

Also if they're correct in that they've not charged you for something and its over 12 months ago you may have no liability to pay it - see Back-billing explained | Ofgem

[jcamposgranado]

@meldrewreborn

This is the email I received: