I'm sorry that your question has gone unanswered, this has only just come to my attention.
ALT HAN for Gas Smart Meters is already something we can book in for any part of the UK as far as I'm aware. Have you been told otherwise?
I do know that for this particular appointment type, we have to escalate this with Morrison Energy Services, but it is something that can be done.
When you say that this will resolve an Ombudsman ruling, have you taken a complaint to the Ombudsman and they've explicitly stated that E.ON Next must do this?
Last edited by PeterT_EONNext; 26-02-24 at 13:23.
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Hi on 17th Jan 2024 I was emailed this and I quote
"I have had a look into the alt Han and we are not currently offering this for gas as it is in trial mode I am afraid."
Hopefully things have moved on since then?
By the way the above statement doesn't square with a team from the North who said they were installing elec & gas meters but that was in the North.
My ombudsman ruling says that EON Next (as the company who took over from Sainsbury's Energy - they were chosen as they don't force Smart Meters onto customers) must install replacement Smart Meters to fix the issue with the IHD. Having had three sets of Smart Meters installed it's recognised that there is no point in fitting another set which is why it's been agreed that I'll wait until alt HAN is available.
For info. I contacted the ALT HAN Company who replied:
There was a temporary deployment pause for all AHC solutions across all energy suppliers during the summer of this year. This was due to a production issue that has now been resolved with the manufacturer, with deliveries of new devices to energy suppliers completed in October.
Installations have now resumed, however it’s worth noting that each energy supplier has their own roll-out plans, so you will need to speak to E.ON directly to get an understanding of when they plan to recommence installations. We can assure you that E.ON have taken delivery of Alt HAN devices, but the actual installation deployment is something that sits solely with the.
So EON NEXT what are your plans for alt HAN? or as your name suggests we'll have to wait eons to hear what happens next !!
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