It sounds like you have a query that may be best helped if you contact customer service directly. Our Community members here are great with advice when it comes to general advice around your bill. You can share some more info here if you like and myself or some of our members can take a look, please note, if sharing any screenshots of your bill to cover personal details such as your name, address and metering information.
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Hannah here 👋 how are you?
@PeterT_EONNext is right, the best way to chat to us about your payments and billing will be to chat to our team directly 🤓 here's how to contact us
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there is a significant price drop from April 1, so it will take a month or so after that for the change to be reflected in our bills
Equally, consumption, particularly on heating, is hi high in the winter months, and although we’re entering Spring again it will take a little time for our charges to decrease. We all need to be a bit more patient.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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