ToU tariff display - one step forward; 2 steps back

  • geoffers's Avatar
    Level 27
    As a few of you will know 🤓 I'm on the Next Drive tariff, however the (informational) tariff rate showing on my meter was still the old Next Flex tariff.

    A few (unsuccessful) email dialogues with customer services to update this had resulted in no change, so I decided to try WhatsApp as the means of communication, asking them to send my query to the Smart Meter Technical Team

    I've just checked the meter and lo and behold the tariff has been changed (result! 😁)....

    However it appears to be now set to the midnight to 7am rate of 9.5p for the whole day (not a result!😭)

    So they still haven't been able to achieve the upload of the daytime/nighttime splitToU tariff values to my meter
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    Maybe I'll check after midnight to see if it's showing the daytime rate then 🤔
    Last edited by geoffers; 14-02-24 at 10:11.
  • 9 Replies

  • meldrewreborn's Avatar
    Level 91
    @geoffers

    It shows at least that they can do something - so the process is sound, IF the correct instruction is given. I'm sure you'll keep us posted.
    Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
  • geoffers's Avatar
    Level 27
    @geoffers

    It shows at least that they can do something - so the process is sound, IF the correct instruction is given. I'm sure you'll keep us posted.
    The most annoying thing with the EOn customer service system is they don't apply a ticket number to a query, which you can refer to going forwards

    Most query systems issue an automatic ticket number before a human has even viewed the query, and the ticket doesn't get closed until there's a satisfactory result

    EOn's "Energy Experts" maybe have an attempt at something, but don't seem to respond or follow up and there's no ticket number to trace back through the dialogue.

    My first attempt with WhatsApp I just got a robot response but then had a short dialogue with a human who then said she was going off shift & would pass it on, and I heard nothing further

    My second attempt followed much the same route, but at least the assistant was a lot more positive and seems to have achieved something.

    On Friday he said "I will be in touch if there are any issues, please give this 2-5 working days" but I've still heard nothing about the update yet.
  • meldrewreborn's Avatar
    Level 91
    @geoffers

    I’ve never been a fan of Eon Next customer service , although my own experience has been OK. It’s a common experience of many who post here that the “energy specialists” just don’t get things right even after several attempts, and there are no senior or more experienced staff to whom problems can be referred. I’m not backward when it comes to making a complaint, but sometimes I feel that all that does is allow the supplier to do nothing for 8 weeks before getting the ombudsman involved.
    I always get the name of the people I deal with, so that in the event of a complaint I can point the digital finger at them. Whether that induces that person to deal with me better is very unclear!!
  • meldrewreborn's Avatar
    Level 91
    @geoffers

    and of course I don’t have a smart meter to gripe about!
  • retrotecchie's Avatar
    Level 92
    @meldrewreborn

    I find that not having a smart meter saves no end of hassle. I have only needed to contact customer services twice. The first experience was truly painful but my issue was eventually sorted by @DebF_EONNext with minimum of fuss and my other experience was pretty straightforward. Neither involved metering issues, which you simply don't have with a simple traditional meter.
    Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
  • geoffers's Avatar
    Level 27
    @meldrewreborn I find that not having a smart meter saves no end of hassle... ...Neither involved metering issues, which you simply don't have with a simple traditional meter.
    However, you spend so much time on here griping about smart meters, you might as well have one and get the full value of your gripes🤣🤓
    Last edited by geoffers; 14-02-24 at 15:37.
  • meldrewreborn's Avatar
    Level 91
    @geoffers

    I think that smart meters should just work as advertised for those that have them. But like a lot of IT initiatives from Government, this one is not fit for purpose, over hyped and under delivered.

    We just point out that smart meters are not the universal panacea that the authorities, with their significant resources, try to convince us to adopt.

    Eventually us refuseniks might be found to have been correct. Unfortunately we’ll not be able to take much satisfaction from that, as we’re all paying for the fiasco whether we have them or not.

    There is still an outside chance of me getting a smart meter - but they'll have to come up with some better selling points than they have so far.
    Last edited by meldrewreborn; 14-02-24 at 15:41.
  • retrotecchie's Avatar
    Level 92
    @geoffers

    They are of no value to me. If they could confer one single advantage over a proper meter and they worked where I live (they don't) and they performed exactly as advertised, I'd have one like a shot. Just like nuclear fusion, that's at least twenty years away from being a genuine reality.
  • geoffers's Avatar
    Level 27
    @retrotecchie - I agree they're not perfect, but just cos you don't like them I can't understand why you keep banging on about them so much. Gets a bit like a stuck needle 🤣