What are the next steps when there's been a bereavement and you need to get in touch?
Getting in touch can be difficult when you need to let us know that a loved one has passed away, and certainly won't be the first thing on your mind.In order to ease the burden of having to deal with your loved ones affairs, we want to ensure that you know what to do and what to expect, when you contact E.ON Next about the account and what the next steps will be as we begin to process of closing the account.
You can speak directly to our dedicated Bereavement Support Specialists by calling 0808 501 5276, alternatively, you can send an email to hi@eonnext.com - just be sure to add "Bereavement" in the subject line, which will allow your email to find its way to the right team.
Whether you call or email us, the team will need the following information from you:
- The deceased's full name and address.
- The date they passed away.
- Meter readings from as close to this date as possible - we understand this would have been the last of your concerns, it’s just to help make sure their final bill is accurate. So don’t stress if you can’t get them, we can use estimated readings if needs be.
- The name and details of the person who’s looking after their affairs. If there’s a will, it will likely be the Executor of their estate. If there isn’t one it will be an administrator. If they didn’t leave a will and you’re unsure who the administrator is, don’t worry just give us any information you can - we’ll help you get this sorted.
Once you've notified us of the above, Phillips & Cohen Associates will be in touch with you shortly afterwards.
Who are Phillips & Cohen Associates?
They're dedicated probate and bereavement account specialists. Once you've notified us, they will assist you in the running of the account until the account needs to be closed, or transferred into someone else's name, they'll also offer further bereavement support if you feel that you need this, as we understand that this is a very difficult time.The NotifyNow service
Sometimes you may not want to contact the energy supplier as you don't want to speak to anyone directly. For this, there is an online service which you can use who we've partnered with called NotifyNow.Their streamlined solution helps to alleviate the stress of having to contact companies associated with your loved one individually, giving you more peace of mind, knowing that there is only one place you'll need to go to in order to finalise accounts across several organisations.
It's highly recommended that you utilise this service in order to make everything easier, but please do also contact us directly if you want to discuss anything further with us, as our bereavement support specialists will be more than happy to answer any questions you may have.
Last edited by DebF_EONNext; 27-01-24 at 11:43.
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