[Hairdressers]

I need an email address to forward a complaint to regarding the change of my meter to single rate from dual rate by EON Energy in Dec 2021 whilst I wasn’t a customer of theirs. I tried EON as I thought but this was EON Next who said as I was out of contract with them when this happened my account details weren’t transferred to EON Next and they can’t help. All web info sends me to EON Next phone and emails. I am having to take this further as my current provider is next to useless trying to resolve this (the provider who I was with when it happened has offered compensation but no light on why it happened) Just an email address - how hard can it be.

[retrotecchie]

@Hairdressers

EON.Next are the domestic arm of EON in the UK and deal with domestic accounts. EON are the business and commercial division. All domestic customers would have been ported over to EON.Next.

Their complaints email is unhappy@eonnext.com. If the problem lies with the transfer of older EON accounts to EON.Next, but you have had another supplier in the interim, then that confuses things a little.

EON.Energy is not a supplier, except in Germany, but their energy saving and sustainability arm of the business.

[Hairdressers]

@retrotecchie

many thanks for your reply. It is a business account that is the issue and it was EON Next who said EON Energy would hold the account records but didn’t supply a contact for them and have gone quiet when I asked if they could provide one.

[JoeSoap]

@Hairdressers

Is this any good?

https://www.eonenergy.com/contact/complaints.html

Edit... Just noticed that although this link is to an Eon site, the business email address is to Eon Next. Maybe worth a try anyway and see where it leads.

[Hairdressers]

@JoeSoap

Thank you. Have used the link but sadly it’s back to the address I used originally.

[DebF_EONNext]

@Hairdressers I am going to pop a message over to my colleagues in the SME (business) team and see what I can find out for you and see if we can get you some support or a contact 😊

[Hairdressers]

@DebF_EONNext

Thank you for your help. Much appreciated.