Hi all.
Is there an eon next agent on here who can look into why half of my dual fuel bill has not been taken out of my bank please.
Bill was due to be taken out on the 8th January 2024 but only the electric side has been taken.
I have emailed eon next but I just seem to get a reply from a monkey who has no idea what they are talking about. (I Need to speak to the organ grinder)
Getting a bit peed off now.
Thanks.
Karl.
the only way to deal with this is through customer service.
However so long as you’ve done nothing wrong, I’d give it till next week to call them. It will probably sort itself out, and early intervention may only complicate matters.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@Gixerkarl Hi I'm not an employee of Eon app just another customer who has similar problem frequently. This forum is primarily customer to customer. Have you checked your online account to see if a gas reading has been taken for around the 8th of January? Ok I'm assuming you have smart meters. If there is no reading I would submit a manual reading via your online account or app. This will trigger off a statement for your gas.
Yes I have checked and only half the bill (electric) has been taken. Yes readings where both taken same day. Submitting manual readings with a smart meter fitted total messes up bills trust me been there done that got the t shirt. Lol.
Hey @Gixerkarl, when you log in to your online account does it show the gas a pending charge? It could be that we didn't have the calorific values in at the time so it wasn't billed. The other thing to check are the accounts set up as dual fuel or are they on separate account numbers, if it's the latter then they may be billed on different dates. You can request this to be updated so both are billed at the same time. 😊
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
I have been a dual fual customer for over 6 year now. I have a bill for my months usage and the bill stated that eon next would take payment for the whole bill on the 8th January
Bill covers both gas and electric from 22nd November till 22nd December.
Paid vi's VDD.
Bill was generated on 23rd December.
Payment to be taken from my bank on 8th January.
Electric part was taken on 8th January.
Gas side still not taken.
I have never had this happen before as a customer of eon next.
It's getting beyond a joke now I had other bill problems a d smart meter reading problems in the past which very nearly totally tipped me over the edge (mental health problems which eon next know about as I am on their vulnerable person list) but just shows they don't give a **** about their customers topping themselves.
I'm not sure what's happened here it could be that the bills were issued on separate days due to not having the calorific values in on time so the direct debit wasn't collected, however if you are worried you can make a one off payment by logging in to your online account.
If you still need some support then I would suggest contacting one of our energy specialists and they will be able to help you further. You can find all of our contact information in this thread: How to Contact us
Eon next take smart meter readings on the 22nd of each month then generate a bill to send me with a direct debt collection on date. I am on a variable pay for what I use tariff it has been like this for many years now with eon next
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
