Hannah here 😎 thank you @WizzyWigg for making my ears pick up! I have removed your account number from your previous comment as we do not want you to share any personal information on a public platform 👩🏫
I can see @Lee_EONNext is kindly helping you out with this one through DM 😊
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@Struth Pop me a DM with your details and I will double check exactly what's being advised.
However as explained previously, both meters have separate communications hubs, this could be the reason, if so there would be no fix at this stage, however let me know and I will get accurate information for you.
Pop me a tag or private message for any solar or Affordability & Vulnerability questions! Need our customer service teams? Click here!📣 for ways to contact us
Thank you for your message; pleased to say that E-on Next, today, have booked an appointment for us, for a fortnight's time, for installing a smart meter.
Kind regards,
John
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