My mum sadly passed away in November leaving no will - since then I'm going round in circles trying to get refund of £400 on my mums account I'm finding it all upsetting and getting frustrated with the 2-3 emails and phone calls per week.EON were happy to take meter readings from me discuss the account - however won't issue refund in my name as I can't prove I'm the executor - we live in Scotland -scottish law recognises me being legal next of kin as there is no spouse and I'm the eldest child . The bank closed down my mum's account on registering the death , so I'm unable to process a cheque which is made out " to the executor of xxxx" desperately looking for some advice Donna
Bereavement refund
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Level 3811-01-24@DonnaH
Sorry to hear about your loss. My mum passed away, getting on for two years ago now, without leaving a will, but I live in England. Have the bank fully closed your mums account, or just frozen it to prevent withdrawals? In my case the bank froze my mums account for withdrawals, and because I was what they called her 'Personal Representative' I completed an online form and they transferred the outstanding balance into my bank account after about 8 weeks. Most banks have Bereavement Sections who can help, and organisations such as Citizens Advice, can offer advice and assistance, so they might be worth a try. Dealing with the loss of a parent or loved one is an awful experience, and you can do without any extra stress, so hopefully someone like Citizens Advice will be able to help you.Last edited by Tommysgirl; 12-01-24 at 09:29.
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Community Manager11-01-24@DonnaH I'm so sorry for your loss, this is the last thing you want to be doing at such a difficult time. We do have a few different processes so happy to take a look to see what we can do for you. You're definitely not alone in this 😊'The greatness of a community is most accurately measured by the compassionate actions of its members’
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Level 3812-01-24@DonnaH
I see that @Anasa_EONNext the Community Manager is looking into this for you now. She and her team are excellent, and they'll do everything they can to help you, so hopefully it will be resolved fairly soon. -
Community Team12-01-24Hey @DonnaH I'm sorry for your loss, losing a parent is never easy and I understand how stressful and overwhelmed you must be feeling.
As you mentioned there is no will, have you applied to the sheriff to become the executor? You might find this link helpful, it's the Scottish Government website and it highlights what to do after a bereavement in Scotland . I hope you find it useful 😊Last edited by DebF_EONNext; 12-01-24 at 18:06.
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Level 9112-01-24@DonnaH
Many organisations require an indemnity to be signed making the recipient of the funds liable should any other claimant come forward. It is entirely sensible and rational for Eon Next to adopt that policy. With so many customers this situation must be extremely common, although not so many in Scotland, which has its own laws on Intestacy.
The cheque is technically uncashable as without a will nobody in the UK could be made an executor. However, one practical option would be to try to cash it via paying in through a machine. If it gets paid then problem solved. If it’s rejected you are back to square one.Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Community Team12-01-24
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Community Team12-01-24@WizzyWigg Thank you 😀
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