Hi - after completing account info ready to make the switch over to EON I get the following message in red….Existing electricity meter-point has been billed past its SSD
what does this mean and what do I need to do next? Thanks
It usually means that the meter has had a reading taken and has been billed (by your previous supplier) past the supply switch date. I suggest a phone call to customer services to find out what you need to do but I suspect they will claim any overpayment to your previous supplier.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
It means the previous supplier has billed you to a reading after the agreed start of the supply date, which is your start date with us. It's an easy fix, we can raise a dispute or you can call the previous supplier, either way it's best to speak to our customer services team to get the ball moving.
Keep up updated, the phone lines are open until 5pm today and our social media is open all the time.
Have a solar related question? Pop me a tag! Need our customer service teams? Click here!📣 for ways to contact us
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