[Vapegirlclouds]

UPDATE
eon are here installing a smart meter & the engineers have an AIHD accessible smart meter, but he's not sure it works with pre payment..
I had at least £40-£60 credit on my meter as I top up monthly.
He has stated that because he can't see what we had we won't get it back.
I'm not made of money.
Surely eon has a record of my top ups & can tell what we had.
I've now got to find more money to put in when what was in there would have lasted me over a week.
This isn't good enough.





We had a power cut last week & the meter is blank.

Eon online stated that we have to wait until the electricity has run out before an emergency call can be raised.

I have a cpap for sleep & medications in the fridge.
I can't simply wait for it to run out.

another department has artanged an emergency call for within 3 hours.
but also stated its in vend mode.
They have also said I will have to have a smart meter.

Being sight impaired I'm unable to read a smart meter unless it is the accessible AIHD one.
Eon have said they can't provide this.

So I'm being forced to have something I'll be unable to use myself.
The meter that is broken is a pre payment meter.

According to online information in vend mode the unit will not go off.
So why have they arranged a call out so quickly?
If it is just an engineer reset, why am I being coerced into an inaccessible smart meter.

Eon have a duty under the Equality Act to provide reasonable adjustments & the AIHD is that.

I'm as independent as I can be & relying on others to access my bank details & personal information to top up for me is is unacceptable.

Eon should provide accessible equipment if they're forcing it on customers.

What are my options here?
Any ideas?
ideas.
I've already tried to view my mother's smart meter with assistive software & I am unable to do this.
Thanks.

[meldrewreborn]

@HannahD_EONNext @PeterT_EONNext @Han_EONNext @DebF_EONNext @Anasa_EONNext @Lee_EONNext @EmmaN_EONNext @Connor_EONNext @aadil_@eonnext.com


Can you contact this person - i think there's too many issues for us to help with and it need some authority brought to bear on the issues.

[Vapegirlclouds]

@meldrewreborn
They are here now installing the smart meter.
I HAD AT LEAST £40 TO £60 CREDIT ON MY METER & EON STATING THEY CANT SEE WHAT I HAD ON IT.
IM NOT MADE OF MONEY. WHEN WILL THIS BE CREDITED TO MY ACCOUNT.
THE ENGINEER HAS AN ACCESSIBLE METER FOR ME

[Vapegirlclouds]

Sorry for all caps

[meldrewreborn]

@Vapegirlclouds

most of us here are customers too. Only those with Eon Next in their titles work for the company. And we can't deal with account matters - only eon customer service staff can do that.

We understand about the caps.

[meldrewreborn]

@Vapegirlclouds

To give them some credit they've avoided any possibility of you going off supply. The smart meter could be changed from prepayment to credit remotely which might be more appropriate for you. Using an app like Bright might be better for you than the AIHD. @JoeSoap can shed some light on that - personally I don't have a smart meter, IHD or bright app - so I'm not the best person to advise you.

[Vapegirlclouds]

@meldrewreborn Eon can't even give me a current statement.
they don't provide those of us on pre payment with statements

[JoeSoap]

@meldrewreborn

Bright is a good app but for me mostly for historical analysis. Probably not so good for someone visually impaired. I know very little about pre-payment meters so hopefully one of the forum staff will respond to your tag and be able to help in this.

[Connor_EONNext]

Hello @Vapegirlclouds - I'm glad to see that you have been provided with a AIHD accessible smart meter. If you have been changed from prepayment to smart payg the credit should automatically transfer over - this can take a few hours. I'm also going to send over a private message just so I can check your account for you. Thank you as always @meldrewreborn and @JoeSoap