Might it not be an idea to stop burnishing your PC and Green credentials, cancel the enormous advertising budget and pass the resultant savings onto your customers?
What is the intended benefit to Eon from this expenditure? To attract new customers (unlikely) or to make yourselves look more community friendly and less exploitative?
I’ve been through the same experience with Cooperative Bank; they’ve lost my business.
Concentration on customer service would achieve better results.
TV and radio ads just go straight over my head on the rare accasions I'm watching live TV and use them as an excuse for a toilet break, a tea break or to let the cat in etc. To be fair to Eon Next they are not the only energy supplier or energy producer or manufacturer or service provider that some/many describe as being guilty of greenwashing. I have no truck with Eon Next as a supplier on price. Ditto with Customer Service although I admit to having had a trouble free ride with them for over 2 years. Calls to them have been remarkably fast and have been able to carry out my requests WRT to tariff changes. There are plenty of horror stories re smart meters and erroneous billing but are these reported cases the 'tip of the iceberg' or just the 'normal' issues that arise with all energy suppliers? I make no judgement on the scale of such Customer Service issues but thankfully I've not had issues with either. 👍
If an energy supplier has money to waste on annoying repetitive offputting adverts but can't do basic things like phone support in the evening, then it has it's priorities all wrong.
If an energy supplier has money to waste on annoying repetitive offputting adverts but can't do basic things like phone support in the evening, then it has it's priorities all wrong.
I suspect the ads aren't aimed at our particular demographic @AndrewR, we're likely to be in the minority as hard as that is to believe.
I haven't seen the ads myself, I record all commercial TV programmes wherever possible to FF through the ads.
True, @Andy65 but there's a more fundamental systemic problem here. If cost of obtaining a new customer through slick marketing with happy cartoon graphics is lower than the cost of actually dealing with a customer who needs help, it then makes business sense to simply pretend to do customer support while actually engineering your support process to make anyone with an issue give up and change supplier.
I may be cynical but pretending to offer 'chat' support on Whatsapp while actually staffing it so badly it takes 3 hours for someone to cut and paste a stock reply, and turning phone support off at 4 before people get home from work seems to indicate to me that that this is exactly what E.on are doing. Sadly the regulators seem powerless to stop them.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
