@Mailman Thanks Mailman, I've also had that but this time just hasn't come back after displaying correct rates for 24 hours then mysteriously dropped the gas.
Gas suddenly not displaying on Ivie Bud IHD
- Tags for this Thread
- ihd
- in home display
- smart
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Level 1020-12-23@retrotecchie Many thanks for your input, if the update had corrupted the proxy the IHD wouldn't have shown correct rates for 24 hours before dropping the gas , I assume?
Eon have advised me to let them know if battery goes flat on main meter...... -
Level 6020-12-23
And have the actual meter reads (via the menu bottom right, press six sqaures -> meter info) disappeared off the IHD as well as the 'so far today' usage for your gas? -
Level 1020-12-23@Mailman Yes all gas history missing from the IHD.
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Community Team20-12-23@KevinF Replied to the DM, thank you.
It is 100% a faulty IHD and Ivie Bud will need to replace this. I am due to finish in a moment and I am off for a few days. I will ask @Connor_EONNext to keep an eye on this until i'm back next Thursday.
In all honesty though @KevinF Ivie should replace this with no issues as I mentioned, because we can read both your meters it is definitely the IHD. Good job you have the warranty in place.Pop me a tag or private message for any solar or Affordability & Vulnerability questions! Need our customer service teams? Click here! 📣 for ways to contact us -
Level 1020-12-23@Lee_EONNext Thanks for this it's just over one year old and I've just received a reply from Ivie stating it's definitely not the Bud, did you send through another update?
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Level 6020-12-23
No I mean the actual meter reads - the electricity should update pretty much in real time the gas every 30 mins.
🍺Last edited by Mailman; 20-12-23 at 17:07.
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Level 1020-12-23@Mailman Hi mine is only showing electricity now. for some reason it won't let me download photo but where yours has electric and gas mine only shows electric!
Last edited by KevinF; 20-12-23 at 17:26.
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Level 6020-12-23@KevinF
If your actual gas meter itself is not dead I'd be taking regular readings from the meter (now and possibly monthly thereafter). Are Eon Next billing you to the actual meter? Or are they estimating your reads (esp your gas)? -
Level 1020-12-23@Mailman I take reads and check they correspond with Eons, which they take each month, Eon and Ivie are saying it's the other that's the problem..
Last edited by KevinF; 20-12-23 at 17:31.
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