They sent half a dozen emails from this address, which got trapped in my spam filter and wouldn't take replies. I emailed them several times asking if they were sending spam, attaching copies of the rogue emails, but all I got was stock answers that didn't come near addressing the question - which is usual for E.ON Next, but adds to my discontent.
@CaseyRoo I've had confirmation that the email address is 100% not a spam account, the email address is our marketing address.
If you wish to not receive marketing email all we need to do is update your preferences to not receive emails, SMS or calls etc.
All you need to do is contact customer services to have these updated.
Pop me a tag or private message for any solar or Affordability & Vulnerability questions! Need our customer service teams? Click here!📣 for ways to contact us
Did anyone else get repeated emails from hi@m.eonnext.com?
They sent half a dozen emails from this address, which got trapped in my spam filter and wouldn't take replies. I emailed them several times asking if they were sending spam, attaching copies of the rogue emails, but all I got was stock answers that didn't come near addressing the question - which is usual for E.ON Next, but adds to my discontent.
Looks like your email spam filter is doing what it is supposed to as Eon Next have a different email address (albeit only slightly different as you can see adding m. after the @ sign). Eon Next are as much a victim in your situation as you are so I very much doubt that you have been targeted by Eon Next themselves. Tis a harsh reality of the sick and troubled cyber-world we all have to use.
No, the emails were definitely from E.ON Next - they fitted into the existing correspondence and account information, and I got no answer when I asked if they were sending spam. And when I replied to hi@eonnext.com they slotted into their system.
No, the emails were definitely from E.ON Next - they fitted into the existing correspondence and account information, and I got no answer when I asked if they were sending spam. And when I replied to hi@eonnext.com they slotted into their system.
One way which may help identify whether a suspicious email is genuine or not is to view the email headers.
Your email client probably has a option somewhere to "view headers", and this displays what looks like a lot of gobbledygook, but at least within this you can spot some parts of the email transmission path which may or may not look suspicious.
No, the emails were definitely from E.ON Next - they fitted into the existing correspondence and account information, and I got no answer when I asked if they were sending spam. And when I replied to hi@eonnext.com they slotted into their system.
I stand corrected 🤐 although you stated that the emails originated from hi@m.eonnext.com that I have incorrectly assumed was a phishing email due to the difference in the email address between the two.
Please ignore my comments and take it up with Eon Next themselves - I'm just another customer like yourself 🙁
There was another thread that may be relevant from last year HERE especially THIS POST
Chasing an account balance, or asking for payment - here's a copy from one of them:
EON Next
From:hi@m.eonnext.com
Unsubscribe
(then my email address, which I will not publish)
I stand corrected 🤐 although you stated that the emails originated from hi@m.eonnext.com that I have incorrectly assumed was a phishing email due to the difference in the email address between the two.
The m. prefix usually indicates a subdomain of the main domain optimised for mobile devices.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
@CaseyRoo I've only just seen this based on your DM, as advised if you would like one of the Community Teams to answer directly we would need to be tagged etc, you just need to hit reply to the comment and a tag should be automatic.
Ive run a test this morning on our mailbox and emails from us will show as from @eonnext
Are you able to screen shot what address you have received multiple emails from please?
Our replies may not be as fast as our customer service teams as the community is forum and not a customer service point of contact. The team will reply to your email in due course, given the time of year and the price change, we are busier than noraml.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
