They sent half a dozen emails from this address, which got trapped in my spam filter and wouldn't take replies. I emailed them several times asking if they were sending spam, attaching copies of the rogue emails, but all I got was stock answers that didn't come near addressing the question - which is usual for E.ON Next, but adds to my discontent.
Did anyone else get repeated emails from hi@m.eonnext.com?
They sent half a dozen emails from this address, which got trapped in my spam filter and wouldn't take replies. I emailed them several times asking if they were sending spam, attaching copies of the rogue emails, but all I got was stock answers that didn't come near addressing the question - which is usual for E.ON Next, but adds to my discontent.
Looks like your email spam filter is doing what it is supposed to as Eon Next have a different email address (albeit only slightly different as you can see adding m. after the @ sign). Eon Next are as much a victim in your situation as you are so I very much doubt that you have been targeted by Eon Next themselves. Tis a harsh reality of the sick and troubled cyber-world we all have to use.
No, the emails were definitely from E.ON Next - they fitted into the existing correspondence and account information, and I got no answer when I asked if they were sending spam. And when I replied to hi@eonnext.com they slotted into their system.
No, the emails were definitely from E.ON Next - they fitted into the existing correspondence and account information, and I got no answer when I asked if they were sending spam. And when I replied to hi@eonnext.com they slotted into their system.
One way which may help identify whether a suspicious email is genuine or not is to view the email headers.
Your email client probably has a option somewhere to "view headers", and this displays what looks like a lot of gobbledygook, but at least within this you can spot some parts of the email transmission path which may or may not look suspicious.
No, the emails were definitely from E.ON Next - they fitted into the existing correspondence and account information, and I got no answer when I asked if they were sending spam. And when I replied to hi@eonnext.com they slotted into their system.
I stand corrected 🤐 although you stated that the emails originated from hi@m.eonnext.com that I have incorrectly assumed was a phishing email due to the difference in the email address between the two.
Please ignore my comments and take it up with Eon Next themselves - I'm just another customer like yourself 🙁
There was another thread that may be relevant from last year HERE especially THIS POST
Chasing an account balance, or asking for payment - here's a copy from one of them:
EON Next
From:hi@m.eonnext.com
Unsubscribe
(then my email address, which I will not publish)
I stand corrected 🤐 although you stated that the emails originated from hi@m.eonnext.com that I have incorrectly assumed was a phishing email due to the difference in the email address between the two.
The m. prefix usually indicates a subdomain of the main domain optimised for mobile devices.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
@CaseyRoo I've only just seen this based on your DM, as advised if you would like one of the Community Teams to answer directly we would need to be tagged etc, you just need to hit reply to the comment and a tag should be automatic.
Ive run a test this morning on our mailbox and emails from us will show as from @eonnext
Are you able to screen shot what address you have received multiple emails from please?
Our replies may not be as fast as our customer service teams as the community is forum and not a customer service point of contact. The team will reply to your email in due course, given the time of year and the price change, we are busier than noraml.
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