Good morning all,
On 13th September I transferred from the Next Flex Tariff to the Next Pledge Tracker 12m v1 Tariff.
Ever since then I've been receiving regular texts, emails, and phone calls urging me to upgrade to a smart meter (please see below):
Email sent 24/11 and again on 4/12
Texts sent 22/9, 27/11
While I had some reservations about Smart Meters, when I saw the below offer for up to £100 of bill credit when booking a Smart Meter installation - I finally decided to take the plunge - so I contacted hi@eonnext.com to ask how I could book an installation and benefit from the offer (as the link on my account was simply bringing me back to the dashboard):
I was then asked the following questions - and once I provided answers, was asked to provide pictures of both of my meters.
When they were reviewed I was informed that I already have a Smart Meter (SMETS1 Landis+Gyr E470 - installed under a previous supplier and therefore no longer 'smart' or 'comissioned').
I asked if I could still benefit from the £100 offer and book an appointment to replace both meters - but was then told I would have to wait 6-8 weeks for the relevent team to resolve the issue.
When I mentioned that this timeframe would no longer make me eligible for the £100 credit offer (appointments must be booked before 31/12/23) - I was told that this was for 'new customers only' and I did not qualify. From checking the offer - there is nothing in the small print stipulating that it is for 'new customers' - just that applicants have to be an 'E.ON Next customer who are GB residents aged 18+ and book by 31/12/23:
above taken from https://www.eonnext.com/smart
When I queried this further - I was told that my record states that 'the customer has a smart meter' - and I am therefore not eligible to have a smart meter installed - despite the months and months of reminder emails, texts, and calls imploring me to upgrade to a smart meter.
I would very much appreciate some advice and clarity on my situation.
Kind regards,
RedBeard89
On 13th September I transferred from the Next Flex Tariff to the Next Pledge Tracker 12m v1 Tariff.
Ever since then I've been receiving regular texts, emails, and phone calls urging me to upgrade to a smart meter (please see below):
Email sent 24/11 and again on 4/12
Texts sent 22/9, 27/11
While I had some reservations about Smart Meters, when I saw the below offer for up to £100 of bill credit when booking a Smart Meter installation - I finally decided to take the plunge - so I contacted hi@eonnext.com to ask how I could book an installation and benefit from the offer (as the link on my account was simply bringing me back to the dashboard):
I was then asked the following questions - and once I provided answers, was asked to provide pictures of both of my meters.
When they were reviewed I was informed that I already have a Smart Meter (SMETS1 Landis+Gyr E470 - installed under a previous supplier and therefore no longer 'smart' or 'comissioned').
I asked if I could still benefit from the £100 offer and book an appointment to replace both meters - but was then told I would have to wait 6-8 weeks for the relevent team to resolve the issue.
When I mentioned that this timeframe would no longer make me eligible for the £100 credit offer (appointments must be booked before 31/12/23) - I was told that this was for 'new customers only' and I did not qualify. From checking the offer - there is nothing in the small print stipulating that it is for 'new customers' - just that applicants have to be an 'E.ON Next customer who are GB residents aged 18+ and book by 31/12/23:
above taken from https://www.eonnext.com/smart
When I queried this further - I was told that my record states that 'the customer has a smart meter' - and I am therefore not eligible to have a smart meter installed - despite the months and months of reminder emails, texts, and calls imploring me to upgrade to a smart meter.
I would very much appreciate some advice and clarity on my situation.
Kind regards,
RedBeard89
