[geoffers]

Originally Posted by newmanl72

@geoffers thanks for the reply. My confusion is that Bright continues to show me my half hourly usage and is updating nicely at various times during the day. As Bright get its data from the DCC then surely EON just do the same. I guess I won't know until I try to apply for the tariff at which point they will say yes or no.

I agree: bizarre - if Bright can read your meters via the DCC there's nothing wrong with them.

It must be an issue with EOn which they don't seem willing to admit to.

My journey through Next Drive has been reasonably good, except that
1) EOn can't update the dual tariff onto my meter (for costing information only) so the costs on the IHD are meaningless
2) The EOn app can't display the dual tariff so the usage in that is meaningless too
3) EOn don't seem to be able to bill you consistently for your electricity (the statement I've had was correct, but didn't seem to come automatically, along with the monthly Gas statement)

The only way you can get your true costs is to enter your dual tariff rate/time into Bright, or download the raw ½hr data from Glowmarkt and do your own spreadsheet

[newmanl72]

@geoffers yeah it's just doing my head in ha ha! I can't seem to get anyone at EON to give me answers, they just want to send engineers out again. Thanks for the rest of the info regarding Next Drive. I had planned to use Bright for the cost calculations as seems to be the most reliable way to go if I ever get that far!

[ChrissieMags23]

Originally Posted by newmanl72

Has anyone else lost visibility of their energy usage within the EON app? Our smart meter went live mid October (electricity only as gas meter still needs commissioning). I was seeing electricity readings in the EON app for a couple of weeks but now all I have is a message saying "We're busy making things better" and an explanation that EON are beavering away behind the scenes to make things better".

Yes, no message like yours and I can still get into the usage page but my app has stopped showing any usage data at all since the beginning of this month right around the time of the DCC outage, prior to that it was only showing gas usage data.

[ChrissieMags23]

Originally Posted by geoffers

Unfortunately Bright isn't showing (for me) any recent info, but EOn is (with the 3 day lag - albeit with the wrong tariff rates)
Screenshot_2023-11-07-11-10-05-14_db6c14ec762e0b6c476f0d64a8005767.jpg

Bright app is showing this exact same message about my electricity usage too! Strangely it is picking up and showing my gas usage data ok even though eon next app is not - wish I knew what was going on and could get it fixed.

[geoffers]

Originally Posted by ChrissieMags23

Bright app is showing this exact same message about my electricity usage too! Strangely it is picking up and showing my gas usage data ok even though eon next app is not - wish I knew what was going on and could get it fixed.

It was just a temporary glitch for me when Bright didn't display data (maybe they or the DCC were doing some system maintenance) so should come back soon 🤞

[ChrissieMags23]

I hope so @geoffers, although when I contacted Bright about it they said that the Proxy Firmware on my communications hub needed to be updated by my supplier and then the data would flow ok. Will add this to my existing communications with Eon Next about my app/ smart meter usage data issue and see what happens.

[dftf]

Yes, the most-recent reading I have in the "E.ON Next" app is Wednesday 22 November, but nothing since then.

My Smart Meter is set to report-back every half-hour, so you'd think that if it stops communicating that e•on would send an e-mail, or an alert in the app, to advise there is an issue?

As I've not heard anything, then I cannot be sure if the issue is with my meter, or an issue just in the app?

[WizzyWigg]

@dftf
Afternoon. There used to be a little heart ❤ at the top of your online account (not the app) but it has been suddenly removed a few days ago. I tend to find the Eon Next app isn't great for usage have a look at the Hildebrand Bright app. Saying that none of the apps are totally reliable. I'm afraid Eon Next don't seem to email you about not communicating.

[dftf]

@WizzyWigg I've found another thread on here since I posted that saying to go to https://smartmetercheck.citizensadvice.org.uk and enter your MPAN and postcode and it says my meter is "not communicating with the DCC network", apparently.

Not sure why... they upgraded it from SMETS1 to SMETS2 about two-years ago now, so why has it suddenly dropped-off? Do you know if they can usually address this remotely, or will I need an engineer-visit to fit a replacement meter?

[WizzyWigg]

Originally Posted by dftf

@WizzyWigg I've found another thread on here since I posted that saying to go to https://smartmetercheck.citizensadvice.org.uk and enter your MPAN and postcode and it says my meter is "not communicating with the DCC network", apparently.

Not sure why... they upgraded it from SMETS1 to SMETS2 about two-years ago now, so why has it suddenly dropped-off? Do you know if they can usually address this remotely, or will I need an engineer-visit to fit a replacement meter?

I don't think if they are not communicating that one could do anything remotely. Best to have a word with Customer Services.