Smart meters can take six weeks to become fully functional following installation so hopefully they will be able to pull smart readings by the end of the month.
Just for info... My Bright app data had more holes in it than Gordon Ramsey's colander since the beginning of the month but is now suddenly fully up-to-date. Eon Next app remains fully populated but still lags by three days as usual.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
You may find that one becomes fully functional before the other. Once six weeks has passed since installation it would be worth checking back with them if they are not functioning as they should. Hope you'll continue to keep us informed of the progress.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
In which case it sounds like a communications problem. If you are in the southern half of the UK, your meter uses cellular 2g/3g communications over the Telefonica O2 network. If you have no O2 signal in your area, your meter probably won't work.
If you are in the northern half, then your hub will be using LRR but there are notorious 'not spots' for that method, especially around bits of Cumbria.
Have a look at the lights on your meter communications hub. You should have lights for HAN and WAN. What is the WAN light doing?
@retrotecchie yes O2 signal is an issue in this area (I'm in the South East). On the last visit the engineer fitted a SKU2 with a T2 aerial which allowed him to commission the electric meter. The lights on the hub do vary. I do have times where all 5 flash every 5 seconds which I believe means communication is working? But at other times all sorts of light patterns can be going on!
Yes it does. Good point. However, if the smart meter isn't visible on the Citizens Advice checker then one would imagine that it's not visible to DCC. But if Bright is getting data but E.On Next aren't...then there is some other issue.
@newmanl72 Have a look at your online account. Are any smart reads showing up in your meter readings at all? If not, have E.On Next got your correct mater serial numbers attributed to your account?
There have been rare cases where the data is flowing nicely, but E.On aren't getting the data because serial numbers don't correctly match.
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