my smart meter device as stopped connecting and won’t connect. Just keeps saying waiting for current data
everything is zero and the wifi flashes
it was working fine
any ideas
@Dazza9t9
Good morning and welcome. A little more information would be helpful perhaps some photos of IHD meters and comms hub. Also if you could tell us what lights are showing on the comms hub. Red green still or flashing. The more information the better.
Try switching the IHD off then take it to the meter and switch it on again. Leave it next to the meter to see if it starts showing data before putting it back where it normally sits.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
my smart meter device as stopped connecting and won’t connect. Just keeps saying waiting for current data
everything is zero and the wifi flashes
it was working fine
any ideas
Also, rather than just turning off, maybe press <ok> then scroll with the arrows until you find "settings"; press <ok> and scroll again until you find "clear settings"; press <ok> and it should reset to its original settings and turn off.
When you turn it back on it will still say "waiting for connection" but may have a bit more chance then just turning off without reset
Did you manage to get this issue with your in home display resolved?
Let us know if you can 😄
Cool 😎 Calm 😌 Collected 🙌 - Here to help, or just for a chat if you like!
Do you agree with a comment? Give the member a 👍
Got the right answer to a query? Click 'Best Answer' ✅
Can't find any help using the Search function or by scrolling through our Community? 🤔 Ask a question by starting a new thread in a sub-forum here!
Find all the ways to get in touch with E.ON Next here
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
