[mav82uk]

Both the ivie app and the bright app show the correct data for both electricity and gas.

my IHD and the ivie bud IHD when I had it would only show the gas, but would show the £ and the KWh accurately for the gas

[mav82uk]

So Eon still continue to budge and still insists I contact ivie bud over their IHd not working. They are unwilling to send me another so I can check if that works, if it does I’ve offered to pay, if it doesn’t then there is a problem they need to fix.

they said no!

does anyone know if I move supplier will / could they supply me with a new IHD?

[geoffers]

Originally Posted by mav82uk

So Eon still continue to budge and still insists I contact ivie bud over their IHd not working. They are unwilling to send me another so I can check if that works, if it does I’ve offered to pay, if it doesn’t then there is a problem they need to fix.

they said no!

does anyone know if I move supplier will / could they supply me with a new IHD?

I still think you're barking up the wrong tree assuming it's the IHD which is faulty - it's too much of a coincidence that the ivie bud appears to be faulty as well.

I think the problem exists somewhere between the elec. meter and the comms hub, which is somehow not transmitting the electricity data to the IHD, but is sending data to EOn via the DCC. (The comms hub itself clearly isn't faulty as it's transmitting data from the gas meter)

I refer you to my earlier post where I said this >>>>
I know it's not much help, but I've just Googled for "itron em425-uk2 not sending reading to ihd" and it looks like you're not the only one ... quickly found at least 2 other posts where gas is showing on the IHD but 'leccy has stopped being displayed ☹️

I don't think it can be a problem with the HAN itself, as the gas reading is getting through to the IHD <<<<

For instance this...
https://forums.moneysavingexpert.com...ssue-em425-uk2

[meldrewreborn]

@geoffers

we came to this conclusion back in October last year. @mav82uk has an IHD from Eon Next and her own Ivie bud not working due a comms hub problem. Eon Next clearly don’t want to even consider the possibility of a problem in the comms hub, so how can their hand be forced? A complaint needs to be raised, taken to the ombudsman and then the correct solution might be obtained. An ivie bud has been purchased putting @mav82uk out of pocket trying to solve a problem which is actually Eon Next’s. The problem is of long standing so a few more weeks while the ombudsman deliberates will be acceptable if the decision goes the right way.

[Mailman]

Originally Posted by mav82uk

does anyone know if I move supplier will / could they supply me with a new IHD?

Generally no although some suppliers might for a replacement fee according to this OVO thread - you will need to do your own research. No guarantee that another replacement would work. The only way to be sure of getting a new IHD is whenever you have new smart meters fitted. That or replaced under warranty within 1 year of the installation of the smart meter if the IHD goes fubar.

[mav82uk]

UPDATE.

Took my complain to the ombudsman.

I have been told that IHDs are not deemed as an essential item and as such EON next have no legal obligation to fix it out of warranty.

I have been offered a letter of apology and £100 as compensation.

the money was never the issue, I didn’t want money, I wanted a working IHD.

my question is….

is this offer decent? Should I leave it with the ombudsman and I then accept whatever they suggest?

this has been rumbling on initially since late 2022 but I stepped it up this winter, so it is mainly been running with me going back and forward with eon next since October.

should I accept???

[meldrewreborn]

@mav82uk

I would accept the £100 - it would allow you to buy a replacement IHD. But if the fault lies in the comms hub that will not work any more than the other 2 hubs.

Did you point out to the ombudsman that the fault probably lay in the comms hub?

[mav82uk]

I sent all screen schots from here to the ombudsman and mention it yes.

However as they state, the smart meter is talking to them and giving readings. Anything else isn’t essential and it doesn’t need to fix any IHD devices outside of warranty, the ombudsman confirmed this.

Like my wife said we just want a working IHD which is not going to happen

The £100 is better than nothing but is £100 worth all the time on the phone / emails etc that I’ve done for 5 months? 🤷🏻‍♂️

[meldrewreborn]

@mav82uk

You've gone the whole mile, and you've fallen foul of the hidden subtext of smart metering - it isn't there to help you at all -it only helps them and yet its the customer that pays.

[geoffers]

Originally Posted by meldrewreborn

@mav82uk

You've gone the whole mile, and you've fallen foul of the hidden subtext of smart metering - it isn't there to help you at all -it only helps them and yet its the customer that pays.

This post (if true/accurate) clearly explains the comms-hub issues causing IHD reboot problems

https://myenergi.info/smart-meter-fa...03.html#p74077