Have you got in touch with the SEG team at all regarding the application/switch?
Applications/Switches can take anywhere between 2-4 weeks. On occasion, during FIT read windows this process can take longer as it's all hands on deck. SEG & FIT are the same department,
SEG applications are backdated to the date of application, this would be your start of contract date. In regards to a switch SEG switch, the start date will be, the date of the photo that shows the export read.
My advice at this stage is if you contact the SEG team for an update, confirming eligibility isn't something we're able to do via the forum.
Let me know how you get on.
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