Hi, on the 6th Oct I emailed eon about having the standing charge for my gas removed, Later that day I got an email back saying Good News we've removed the standing charge from the account, and I have a statement with reversed account charge credit totalling £39.75.
I pay my bill in full each month by Variable Direct Debit and my bill for that month was £39.76 which was taken from my bank on the 10th October. But no where in the account do I see where this credit has gone???
The new statement from the 6th Oct also states we will take a DD of £39.75 on 23rd Oct - this is the total of the reverse charge credit. Confusing Im worried my account is all messed up now.
I'm a bit confused too as you have said you have paid the balance (£39.76) of 25 Sep. Do you still have a gas connection to the property? Standing charges still have to be paid when there is a gas or electric connection even if energy is not used, as far as I'm aware. I wonder if you got the standing charges reversed by mistake and the mistake has been realised. Perhaps a call to customer service is in order.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
Add on those two gas charges of £12.43 and £25.48 takes you to a new balance of £77.67.
Now deduct all the credits which total £37.92
£77.67 - £37.92 leaves a final bottom line balance of £39.75 which is what your bill comes to.
Does that make sense? It all adds up perfectly.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
Sigh, i'm still trying to figure all these bills out. 🤔 🤔 🤨 (I inherited them from relatives that dealt with it all)
The gas from the 23rd may - 24th Sept shown on the statement i'd already paid for (this should be just the standing charge - not using any gas).
The £39.75 was my bill from 24th Aug - 24th Sept which I paid on 10th Oct, so I guess I wrongly assumed the total of those reverse account charge credits would turn into credit or a refund on the account.
The energy standing charge is a daily fee that you’ll incur every day your property has an energy connection. You’ll still be charged it even if you don’t use any electricity or gas.
If you’ve not used any energy for a while, then you may be eligible to have the standing charge removed from your bill. You can call us on 0808 501 5200 or email hi@eonnext.com and we’ll look into this for you. You’ll need to do this each time you need to remove the standing charge.
For longer term solutions, such as an empty property, we can remove your fuse and/or meter so that you’re paying no standing charge permanently. There will be a cost associated with this, and our Energy Specialists can help sort that for you.
Last edited by JoeSoap; 19-10-23 at 16:49.
Reason: Added last bit
I've had another thought. The sums in the screenshot do add up, as @retrotecchie says. The date of the balance at the bottom is 6 Oct 2023. The latest DD was taken after that, on 10 Oct 23, so would have wiped out that latest balance and left you 1p in credit. I think things may be out of date and the system needs to catch up.
There was no debit on the account as im paying variable DD and have already paid the gas charges listed in the statement for 25th May to 24th Sept. I submit a meter reading on the 24th of each month and a day or so later the bill appears in the app, in this case for £39.76 (25th Aug-24th Sept) After I emailed eon on 6th Oct and got a response with the reverse credit charge that total went down to £1 something ( I cant remember exactly) - I think it was likely that months bill of 39.76 minus the total of the reversed charges of 37.92. A day or so later this went back to £39.76 which was paid by DD on the 10th Oct. My monthly bill for gas is £9
This is what my app shows right now, monthly Gas is £9 so not sure about this lol:
This is my statement for 25th Aug to 24th Sept.
I did see that last bit on the page above and that was what my original email was about.
My best guess remains that the closing balance in the original screenshot was as it was before the DD on 10 Oct was taken. The DD notification for 23 Oct would now be out of date.
For the bill to be £77.67 eon have had to have charged twice for the gas shown in the statement for the dates 18th May - Sept 24th. Which they have as shown here:
The £12.43 & £25.48 shouldn't be there as i've already paid it in the previous months, I don't know where it's come from as there are no outstanding charges on my account after the Direct Debit is paid each month. This gas charge wiped out all but 1p of the reverse account charge credit, leaving my account 1p in credit.
My account balance showing no outstanding payments after paying balance in full by variable direct debit on 11th Sept:
And most recent:
The £12.43 & £25.48 = £37.91 which is what is shown in the eon app for 25th Sept to 6th Oct here
Ignore the summary statements. They are basic and don't tell the whole story with full date information or breakdowns of the charges. Work from the full PDF's and your bank transactions only, otherwise you'll be in a real muddle.
Mixing summary transaction data with PDF data is like mixing Imperial and Metric measurements when baking a cake. It never quite comes out right!
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