@sisiphus Hey
Been super busy supporting the business this week, hence the late reply, I have got your DM and I will respond to it asap.
Your'e more than welcome, I am putting something together for our customer services teams to make them aware that when we switch meters from SPAYG to Credit, the meter must have credit on the meter or we will encounter this.
We can discuss those standing charges too, that's if you haven't sorted it out. Usually we wouldn't refund them however the drama and back and forth you've had.
I will do my best to prevent this happening to someone else.
Been super busy supporting the business this week, hence the late reply, I have got your DM and I will respond to it asap.
Your'e more than welcome, I am putting something together for our customer services teams to make them aware that when we switch meters from SPAYG to Credit, the meter must have credit on the meter or we will encounter this.
We can discuss those standing charges too, that's if you haven't sorted it out. Usually we wouldn't refund them however the drama and back and forth you've had.
I will do my best to prevent this happening to someone else.
Pop me a tag or private message for any solar or Affordability & Vulnerability questions! Need our customer service teams? Click here! 📣 for ways to contact us
