Can you explain the Eon Next Winter Support Tariff and why are not all vulnerable customers being offered this tariff?
Some background - My husband has Primary Progressive MS, meets all of the criteria, has multiple disability equipment that relies on electricity and we struggle greatly as he needs 24/7 care so I am unable to go out to find work and care for him at the same time to earn extra money to help this winter with the cost of living, well cost of surviving is probably a better description. We need to renew our tariff, the cheapest is pretty much what we pay currently when prices are supposed to be coming down. And if we want to take up a fixed tariff we have to pay £150 exit fee so there ends up even more expensive in the long run. We have been with Eon for many, many years and yet we are told today that this 'Special Tariiff' is not for all vulnerable customers and it is pretty much pot luck, luck of the draw to get it and he wasn't chosen for the campaign.
I would call that discrimination and I am waiting for a deadlock letter? to now arrive via email to take more time away from my caring role (and time that I have already wasted on the call today) to then contact the ombudsman to escalate the matter as this is my only option as Eon are unable to offer this tariff to anyone who is not on the campaign.
I will be honest and tell you that you are making a very vulnerable household feel even more vulnerable and not worthy of support.
How can this decision be reviewed?
Some background - My husband has Primary Progressive MS, meets all of the criteria, has multiple disability equipment that relies on electricity and we struggle greatly as he needs 24/7 care so I am unable to go out to find work and care for him at the same time to earn extra money to help this winter with the cost of living, well cost of surviving is probably a better description. We need to renew our tariff, the cheapest is pretty much what we pay currently when prices are supposed to be coming down. And if we want to take up a fixed tariff we have to pay £150 exit fee so there ends up even more expensive in the long run. We have been with Eon for many, many years and yet we are told today that this 'Special Tariiff' is not for all vulnerable customers and it is pretty much pot luck, luck of the draw to get it and he wasn't chosen for the campaign.
I would call that discrimination and I am waiting for a deadlock letter? to now arrive via email to take more time away from my caring role (and time that I have already wasted on the call today) to then contact the ombudsman to escalate the matter as this is my only option as Eon are unable to offer this tariff to anyone who is not on the campaign.
I will be honest and tell you that you are making a very vulnerable household feel even more vulnerable and not worthy of support.
How can this decision be reviewed?
