Can you explain the Eon Next Winter Support Tariff?

  • Lottie0704's Avatar
    Level 1
    Can you explain the Eon Next Winter Support Tariff and why are not all vulnerable customers being offered this tariff?
    Some background - My husband has Primary Progressive MS, meets all of the criteria, has multiple disability equipment that relies on electricity and we struggle greatly as he needs 24/7 care so I am unable to go out to find work and care for him at the same time to earn extra money to help this winter with the cost of living, well cost of surviving is probably a better description. We need to renew our tariff, the cheapest is pretty much what we pay currently when prices are supposed to be coming down. And if we want to take up a fixed tariff we have to pay £150 exit fee so there ends up even more expensive in the long run. We have been with Eon for many, many years and yet we are told today that this 'Special Tariiff' is not for all vulnerable customers and it is pretty much pot luck, luck of the draw to get it and he wasn't chosen for the campaign.
    I would call that discrimination and I am waiting for a deadlock letter? to now arrive via email to take more time away from my caring role (and time that I have already wasted on the call today) to then contact the ombudsman to escalate the matter as this is my only option as Eon are unable to offer this tariff to anyone who is not on the campaign.
    I will be honest and tell you that you are making a very vulnerable household feel even more vulnerable and not worthy of support.
    How can this decision be reviewed?
  • 6 Replies

  • JoeSoap's Avatar
    Level 91
    @Lottie0704

    Sorry to here this story. The only element I can comment on is that exit fees generally only apply if you leave Eon Next so you can switch between tariffs without penalty. I would always advise checking your specific T&Cs though. Tariffs to switch to aren't always available in your online account if you're already on a fix so you would need to contact customer service to see what the best available deal currently is and to confirm you will not be charged exit fees if you choose to switch.

    @Anasa_EONNext and @Connor_EONNext are around today so perhaps they can comment on your post.
    Last edited by JoeSoap; 28-09-23 at 13:47. Reason: typo correction
    I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
  • Anasa_EONNext's Avatar
    Community Manager
    Hello @Lottie0704 Anasa here 👋 I'm so sorry to hear that you feel discriminated against and would like to know more about the tariff.

    You can find out more about this here if you are eligible for this tariff you'll be sent an email. It sounds like you've done the right thing by getting in touch and we're doing all we can to support ALL of our vulnerable customers so please get in touch with one of our Energy Specialist and we'll be happy to go through all of your options with you.
    Last edited by Anasa_EONNext; 28-09-23 at 16:53.
    'The greatness of a community is most accurately measured by the compassionate actions of its members’

    Did you know that we're open 24/7? There are lots of ways to contact us over here!📣


  • gbhxu's Avatar
    Level 12
    Only being available to customers with smart meters is blatant discrimination contra to the Equalities Act 2010!
  • JoeSoap's Avatar
    Level 91
    Only being available to customers with smart meters is blatant discrimination contra to the Equalities Act 2010!

    Those who don’t have smart meters only have to agree to have them installed to meet that particular eligibility criteria.
  • gbhxu's Avatar
    Level 12
    Those who don’t have smart meters only have to agree to have them installed to meet that particular eligibility criteria.
    Completely against the law
    I don't want a ********** smart meter. they are only of use to Eon Next
  • retrotecchie's Avatar
    Level 92
    Only being available to customers with smart meters is blatant discrimination contra to the Equalities Act 2010!

    The Equalities Act has got no bearing on matters as it only applies to the nine protected characteristics:


    • age,
    • disability,
    • gender reassignment,
    • marriage and civil partnership,
    • pregnancy and maternity,
    • race,
    • religion or belief,
    • sex, and
    • sexual orientation.

    Having or requiring a smart meter or not does not have any bearing on any of the above, or vice versa.
    Last edited by retrotecchie; 09-10-23 at 20:49.
    Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.