Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
Customer service at O2
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Level 9222-09-23
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Level 8722-09-23
Really 🤔. I would have never have guessed because I've always connected Bakewell to puddings. 👶 Much tastier than Mr K's modern invention.
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Community Team27-09-23@meldrewreborn I'm with Vodafone now and they are just as bad their Tobi bot isn't great he looks cute but knows nothing! Hopefully your complaint gets resolved quickly. I had a great experience with Three but there's no signal in my village with them!"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
E.ON Next Poll - How much do you know about the Priority Service Register? - If you have a spare 2 minutes 🕑 we'd love if you complete our poll about the Priority Service Register 🤗
Wondering about heat pumps? Check out this thread 👉 Air source heat pumps in winter: Busting the myth! -
Level 9227-09-23@DebF_EONNext
The problem with Vodafone is there is no way of contacting their shops! No direct dial number at all. But if you need to speak to a director regarding a complaint, it's actually surprisingly easy!
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Level 9102-10-23Right, update on this matter. On their website it says O2 will get back to the customer on a complaint within 5 working days. In the email message it says 7 working days. As the latter period was up this morning and they hadn't contacted me, I contacted them again - got put through to disconnections, as my irritation level was sky high.
Spoke to a nice person who listened to my story. We agreed a way forward for a 12 month contract and 20 GB of data for £8 per month, but the system wouldn't allow that to be put through because of the last contract change was too recent. But somehow it would instead allow a 24 month contract for 25GB for £8 per month (£18 less a loyalty discount of £10 - people in disconnections have access to levels others don't!!!). The 25GB is doubled to 50GB using my volt benefits add-on which is now restored.
My complaint though is still rumbling on through their system (sic), but at least I've resolved the monthly billing amount to my satisfaction. 😁Last edited by meldrewreborn; 02-10-23 at 12:23.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 3602-10-23@meldrewreborn It's going to get interesting for me next April, since I recently signed up for Virgin getting 15 gig (which I didn't really need/want) for £8
Virgin have now merged all their accounts with O2, and part of the deal was you got at least double the data in your package for the same price - fixed until April 2024 ... so I'm now on 50 gig (which I definitely don't want)
The equivalent O2 package should cost around £20, so you can bet your bottom dollar that they'll try and bump me to that tariff when the fixed price period ends in April 🤪 -
Level 9102-10-23@geoffers
My advice to to shop around. Loyalty usually comes at a price these days - those who are loyal are often exploited by suppliers. Shop around then challenge existing supplier armed with the alternative package.
Switching from one mobile company to another usually only takes a day to port the number across so there is little to lose.
But O2 still has european roaming built in which can be useful.. -
Level 8702-10-23@meldrewreborn
I use an MVNO. £5 a month. 5gb/month of which I use 1gb if I really go mad. 5G. 1000 mins of which I might use half. Roaming included. Excellent coverage even in the Lakes, North Yorkshire moors and deepest Bowland. No yearly price increases. No contract.
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