My mobile sim only contract is with O2. I had 12Gb of data for £10 per month. It also gave me 3 months of Amazon prime. Because my broadband is with Virgin my data allowance was doubled to 24Gb.
Yesterday I phoned up to cancel the Amazon prime because it’s not worth £7.99 per month from my viewpoint. I couldn’t do it online - that part of the portal was down.
So after 31 minutes including several on hold periods I was informed the Amazon had been cancelled. Joy thought I, but what a faff to make a simple change.
Then I got several texts, my new contract was for 20Gb, my double data was gone, and confirmation that Amazon was gone. No mention of price. As I had not requested a new contract, nor had any mention of such been made I rang again. The price was now £12 per month and my data was now 20 Gb rather than 24 Gb. So less data and higher price.
Today, after 71 minutes on the phone I got profuse apologies for the service ( What service?) but a new tariff can only be commenced 14 days after the last change - the computer says no. My complaint is already in, as far as I’m concerned, they’ve broken the contract, and under the distance selling regulations I have 14 days to reject the new contract - which of course I had never requested. I’m hoping that they can put me on a deal from uswitch 15Gb (which would be doubled to 30Gb) for £7.99, but at the very least I should not pay more than I was and the data should not be less.
Web site says 5 working days to resolve complaints, automated response by email says 7 working days. Doesn’t inspire confidence. does it?
Yesterday I phoned up to cancel the Amazon prime because it’s not worth £7.99 per month from my viewpoint. I couldn’t do it online - that part of the portal was down.
So after 31 minutes including several on hold periods I was informed the Amazon had been cancelled. Joy thought I, but what a faff to make a simple change.
Then I got several texts, my new contract was for 20Gb, my double data was gone, and confirmation that Amazon was gone. No mention of price. As I had not requested a new contract, nor had any mention of such been made I rang again. The price was now £12 per month and my data was now 20 Gb rather than 24 Gb. So less data and higher price.
Today, after 71 minutes on the phone I got profuse apologies for the service ( What service?) but a new tariff can only be commenced 14 days after the last change - the computer says no. My complaint is already in, as far as I’m concerned, they’ve broken the contract, and under the distance selling regulations I have 14 days to reject the new contract - which of course I had never requested. I’m hoping that they can put me on a deal from uswitch 15Gb (which would be doubled to 30Gb) for £7.99, but at the very least I should not pay more than I was and the data should not be less.
Web site says 5 working days to resolve complaints, automated response by email says 7 working days. Doesn’t inspire confidence. does it?
Last edited by meldrewreborn; 21-09-23 at 17:35.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
