[Chris13579]

Originally Posted by geoffers

@Chris13579 - e.ON don't seem to be able to update the dual rate tariff onto our meters - hence the IHD picks up the wrong rate from the meter.

You'll hear a lot of discussion about using the Bright app to monitor your costs - this also picks up the incorrect tariff from your meter, but it does now give you the option to override this and to enter your dual rate "time of use" tariff, so you can actually see what your costs are in Bright (albeit only for the previous day and earlier)

Thanks for the feedback

[Chris13579]

Originally Posted by retrotecchie

@Chris13579

Ignore the costs. The IHD's are better used for just monitoring consumption in kWh. Most folk with the Drive tariff can't seem to have the IHD show different TOU tariffs, but according to those that have had Drive for a while, the billing is correct to the appropriate tariff, when if the IHD hasn't got a clue.

Fingers crossed the charging is correct

[EmmaN]

Hey @Chris13579 👋

I can see it's been a little while but how are you finding it? If you have any further questions we're always happy to help!

[Chris13579]

Hi Emma, still can't get night rate reading and day rate reading of consumption on meter or on smart display. I guess IT department are still working on it. I now use third party app Hugo, at least I get a retrospective graph per day and accurate costs. I find it incredible in 2024 on the latest smart meters you can't access basic information. Keep me posted on a fix please.

[geoffers]

Originally Posted by Chris13579

...still can't get night rate reading and day rate reading of consumption on meter or on smart display. I guess IT department are still working on it. I now use third party app Hugo, at least I get a retrospective graph per day and accurate costs. I find it incredible in 2024 on the latest smart meters you can't access basic information. Keep me posted on a fix please.

@Chris13579 - what model meter do you have? Although we blame EOn it may not be their fault if the meter isn't capable of storing a split ToU rate.

Have a look at this post which explains my situation with my L+G E470:5424 meter... I've posted this a couple of times but haven't yet had any answer

https://community.eonnext.com/thread...ll=1#post46262

[Bricks]

@Pete65

I have exactly the same experience. EON dont even seem to recognise I have a dual fual tariff their end. However I am getting a statement showing dual rates but they appear wrong and massively in EONs favour. I have been told that the worktop meter monitors cant actually reflect the dual fuel tariffs. How on earth can they go to market with a product that doesnt work! Have been emailing and phoning them for a week to try and sort but am getting knowhere. Can anyone reassure me that this isnt a massive scam?

[Bricks]

@Chris13579

Hi I have also loaded Hugo appbut am I not getting a day/night split on that either. Despite having manually input the dual rate tariff

[JoeSoap]

@Bricks

I’ll tag @geoffers who may be able to read your two posts above and advise you on this to hopefully set your mind at rest.

[geoffers]

Originally Posted by Bricks

@Pete65

I have exactly the same experience. EON dont even seem to recognise I have a dual fual tariff their end. However I am getting a statement showing dual rates but they appear wrong and massively in EONs favour. I have been told that the worktop meter monitors cant actually reflect the dual fuel tariffs. How on earth can they go to market with a product that doesnt work! Have been emailing and phoning them for a week to try and sort but am getting knowhere. Can anyone reassure me that this isnt a massive scam?

Hi @Bricks - my meter only contains the single tariff rate I was on before taking the Drive tariff - the IHD picks up this rate from the meter so consequently the costs it displayed are incorrect, however the kWh usage shown will be correct and accurate.

I use the Bright app which also picks up the rate from the meter, so consequently the costs that it displays will also be wrong. However you can override the default rate and add your two daytime and night time ToU rates into Bright so it will then give you the correct costings.

Also, having registered your meters with Bright you can then download your historical ½ hourly kWh usage data in CSV format from their parent website glowmarkt.com, which you can load into a spreadsheet to calculate your true costings based on the tariff for the particular times of use.

I was assured when joining Next Drive that although the IHD wasn't capable of showing the Drive costings, the billing system would be correct. This has luckily proved to be the case, when compared to my spreadsheet cost calculations 👍