We had a smart meter fitted 13 months ago (see photo for model) but it’s never sent in a reading. I registered for the LOOP app but they could never retrieve any data either.
However if I go to https://smartmetercheck.citizensadvice.org.uk/meters … it tells me…
Your electricity meter's working in smart modeSupplier: E.ON Next Energy Limited
In addition, the SW, WAN and HAN lights on the meter flash green every 5 seconds. From googling, my understanding is that this means that comms should be all good?
We’re located in rural Oxfordshire and I thought it might be a signal strength issue (the meter is on the outside of the house away from the mobile mast I’d expect it to be using), but if I place my mobile phone next to the meter I get a couple of bars of signal, which I would have thought would be enough?
I’ve raised it with customer service who initially said…
"We are unable to raise DCC ticket or book an appointment for this account due to the manufacturer code of the comms hub. These comms hub issues are currently being looked into and worked by industry performance. No timeframe is available currently, please advise the customer to provide manual readings until the issue is resolved."
When I pressed for clarity, a subsequent reply then stated…
“The issue with your meter is to do with signal in your area or the placing of it on your house. As my colleague had stated previously, this issue is being looked into, but has no time frame of fixture.”
… which doesn’t sound like quite the same thing as the first reply, and is of no help when I’m looking to purchase an EV and need a working smart meter to access the tariffs.
Any suggestions on what the actual issue is and how to resolve it?
Many thanks in advance for any help