Have had my smart meter just 2 months, and I have received a message stating it has stopped sending readings. Has been sending them, just stopped. Sent in a reading, but what next? IHD and my internet access are working fine. Will Eon contact me if the problem persists?
Last edited by DebF_EONNext; 28-08-23 at 09:52.
Reason: remove featured thread
Tried the meter check, they can't find the meter. Have been on main Eon site but nothing practical like suggestions of what I can check on the meter itself. Will contact them if necessary.
@gemima29
My meters have also stopped communicating but I didn’t get any notification. The first inkling of a problem was when usage data stopped showing in my Eon Next app from 8 July onwards. I then didn’t receive a bill in August so like you have submitted manual readings.
I now have an engineer visit booked. Probably best you contact customer service.
Last edited by Han_EONNext; 28-08-23 at 09:54.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
One week on. Nothing. Have managed to reset the gas meter which states it is connected, but can't do a thing with the electric meter. Facebook chat driving me mad, especially after a message implying that I was trying to apply the reset instructions to the monitor!!" SPARE ME was the politest reply I could come up with on short notice. I was in no small amount of pain, which I told them, due to repeatedly having to access the meters through a small beneath stairs cupboard and I am not a spring chicken! It's always 'wait a few days', then 'wait a bit more'.
Last edited by Lee_EONNext; 03-09-23 at 12:55.
Reason: Removal of text
I can sense your frustration. As you are already in touch with CS, the only thing that might get you a better answer than, ''Wait a few days.'' is to send a complaint to unhappy@eonnext.com detailing everything you can. Hopefully, a fresh pair of eyes can take look, although this can't be guaranteed.
Hi @gemima29 In my experience with this the team should be looking at regaining both smart capacities at roughly the same time. I would suggest contacting customer service and opening a complaint if you're unhappy.
What happens is our smart team try to resolve these issues remotely, if not we may ask to visit. Now in some cases the issue is part of a wider issue with no fix or date of when this will be fixed.
If you want I can have a look and see if the communication has been restored at all? Pop me a PM and I will take a look for you, if you wish 😊
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