I'm hoping this is not the problem but this link might be of some help:
https://www.comparethemarket.com/ene.../energy-theft/
Most importantly do as @JoeSoap says contact Customer Services ASAP.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
Last edited by DebF_EONNext; 14-08-23 at 10:03. Reason: further info
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Looking for the latest price cap information? Visit this thread Ofgem energy price cap 1 July 2024 - How will this affect my E.ON Next tariff?