[WizzyWigg]

Originally Posted by JoeSoap

@DebF_EONNext

Well, since submitting my manual readings, my credit balance has been adjusted accordingly and I am now able to request a refund online 👍

Now that really doesn't make any sense. If that's the case the only time you can apply for a refund is after a meter read. Didn't read that in the criteria. 🤪

[DebF_EONNext]

Fantastic news @JoeSoap good to know that it's working and is actually live, I was starting to doubt myself there, I was thinking I had the dates wrong and I had released info too soon 😆

[JoeSoap]

@DebF_EONNext

You could amend your opening post to suggest people submit a manual reading if they don't want to wait for smart readings to be taken before they have the ability to request the refund online.

[WizzyWigg]

@DebF_EONNext

Looks like @JoeSoap has come up with the answer. 👍 👴 Meter read first before considering refund if required.

[JoeSoap]

Originally Posted by WizzyWigg

@DebF_EONNext

Looks like @JoeSoap has come up with the answer. 👍 👴 Meter read first before considering refund if required.

It's an answer I wish I hadn't been in a position to inadvertently come up with though 🤔🤯

[DebF_EONNext]

@WizzyWigg @JoeSoap, clearly it has been a long day for me 🤦‍♀️ the account still needs to have been billed up to date in the last 14 days as it would when requesting a refund the usual way. so if a meter reading hasn't been submitted in the last 14 days then you would need to do this first before requesting a refund. I will update the post to avoid further confusion!

[WizzyWigg]

Originally Posted by JoeSoap

It's an answer I wish I hadn't been in a position to inadvertently come up with though 🤔🤯

As I said earlier shall we put you forward for that Beta Tester vacancy. These issues seem to be attracted to you. Must make you an ideal candidate. 🤣🤣🤣

[JoeSoap]

Originally Posted by WizzyWigg

As I said earlier shall we put you forward for that Beta Tester vacancy. These issues seem to be attracted to you. Must make you an ideal candidate. 🤣🤣🤣

You may be right. I need to go to bed and stare at the ceiling all night again. This is all doing me in... and the characters are all wearing off my keyboard... more hassle 😂

[WizzyWigg]

Originally Posted by JoeSoap

You may be right. I need to go to bed and stare at the ceiling all night again. This is all doing me in... and the characters are all wearing off my keyboard... more hassle 😂

Have a great night. The gremlins will be happy to start afresh in the morning. In fact don't bother counting sheep, try counting those critters. 🤪😂

[retrotecchie]

Originally Posted by DebF_EONNext

I reckon that it's more of a DCC issue rather than supplier.

As usual, not fit for purpose. The sooner someone realises that PLC is the way to go, bins the DCC and hands smart metering over to the DNOs with OS access to the HAN for customers, the better.