I'll pass on that, thanks 😂
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
New Feature: Online Refunds (Updated)
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Level 9109-08-23
I'll pass on that, thanks 😂 -
Community Team09-08-23Hmmm that's very odd that neither of your accounts are showing this 🤔 let me investigate 🕵️♀️"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
E.ON Next Poll - How much do you know about the Priority Service Register? - If you have a spare 2 minutes 🕑 we'd love if you complete our poll about the Priority Service Register 🤗
Wondering about heat pumps? Check out this thread 👉 Air source heat pumps in winter: Busting the myth! -
Community Team09-08-23@JoeSoap I wonder if it not showing has anything to do with your smart meter / IHD issue 🤨
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Level 9109-08-23
I've no idea. @WizzyWigg managed to get his smart meters updated ok but he can't apply for a refund on-line either.
What I do wonder though, is the lack of up-to-date usage data in the Eon Next and Bright apps anything to do with the smart meter thing 🤔
That will be my next crusade if the smart meter tariffs get sorted but the apps don't 😂Last edited by JoeSoap; 09-08-23 at 20:29. Reason: typo correction
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Level 8609-08-23@JoeSoap
I think it's 6 of 1 and half a dozen of the other. Those gremlins! Back to the pre-smart days before the Tinternet. It was way simpler. Saying that you wouldn't have this wonderful forum. 🤣 -
Community Team09-08-23I think a lot of suppliers must be having issues with the usage updating as I'm with EDF and it's taking 3-4 days for my usage to show where before it was 2 days maximum. I reckon that it's more of a DCC issue rather than supplier.
Last edited by DebF_EONNext; 09-08-23 at 20:09. Reason: spelling
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Level 9109-08-23
Yes but at least your usage is appearing eventually. It seems that my smart reads aren't being pulled at all now, hence no bill this month. I know my account was tinkered with when trying to get a tariff update and it seems it's been belly-up ever since. -
Level 9109-08-23@DebF_EONNext
Well, since submitting my manual readings, my credit balance has been adjusted accordingly and I am now able to request a refund online 👍
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