I've just uploaded the latest version of the app and i can't see my usage.
I have just added a FIT account to my profile and the app recognises this and gives me a message saying FIT accounts can't be viewed via the app. That's fine but it won't let me go any further into my normal gas and electric accounts for me to monitor them.
The app worked fine until I added the FIT account
My problem is different in that I can't even get to login to my gas and electric accounts because I have a FIT account with the same login details.
Do e.on tech support staff look at these threads ?
I wouldn't bank on the tech team reading this but @Han_EONNext said she was on the case of the app problems as detailed in the linked thread I posted earlier so maybe she'll check this out when she sees I've tagged her.
My online account via browser gives me the option to view either gas/electric account or the FIT account. However you don't get any usage figures via the online account you only get it on the app. So I can't get access to my usage until they resolve this glitch
My online account via browser gives me the option to view either gas/electric account or the FIT account. However you don't get any usage figures via the online account you only get it on the app. So I can't get access to my usage until they resolve this glitch
Thanks for the update. Let me tag in @LeeDQ_EONNext who might be able to give you more information or advice.
@WizzyWigg I have an idea @TomW we could try un-linking the accounts, uninstalling the app and then re-adding everything to see if this allows you to see your energy on the app again?
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