Ahh - sorry as I've chosen not to go for the fixed tariff, I didn't realise the regional pricing isn't available for them publicly.
No prob. I’m pretty sure it’s non-DD rates showing on the IHD. Close enough for me so I’m not going to risk more problems by asking for another update. Once bitten… 🤔😂
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
Info from Bright appears all there with the following caveats:
Tariffs are slightly out in line with the rates showing on my IHD so they are both consistent in this respect - i.e. they are both incorrect.
kWh usage via Bright is close to but not identical to usage that I see on my historic usage numbers on the IHD but I'm not really bothered by this as the usage figures for both utilities reconcile to the monthly reading increment between the smart reads (taking into account whatever the gas CV average is for the period). Possibly DCC records usage a la GMT whereas the IHD might be using BST so this may be another reason for a slight difference on the daily numbers.
Thanks for that info. All in line with what I see except that the last day of full usage data is 7th July. There is a message on the home page saying, “We currently can’t show your recent daily electricity usage, please try again later.”
It doesn’t mention gas although that too has not shown any usage since 7th July. Very odd.
Hannah here 👋 can I just check that everyone other than @WizzyWigg has the correct tariff data on their IHD?
I assume you would've all done this 💡, but have you all deleted and reinstalled these apps?
Hi @Han_EONNext Just to let you know that I have deleted and reinstalled the Eon Next app and still no usage data since 7th July apart from a smidge of electricity on 8th July. Also, @TomW is having issues as detailed here
Tariff rates on IHD still look like non-DD rates but @Liverpool22 seems to have finally had some success here
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
