It's ridiculous, no sign of the £20 but they've applied two £75 exit fees to my account! This means there won't be enough to cover my imminent bill.
The incompetence is really worrying and you can't ring on a weekend.
It's ridiculous, no sign of the £20 but they've applied two £75 exit fees to my account! This means there won't be enough to cover my imminent bill.
The incompetence is really worrying and you can't ring on a weekend.
I have a whole thread on my experience of trying to get an IHD update, as linked above by @WizzyWigg. I too had exit fees applied (and my monthly DD increased) when I persisted in asking for an update... see here for details. I tried to advise against chasing the updates too much as someone will eventually try tinkering with your account to get what you are persistently requesting, even though there's a known issue with updates.
To anyone reading this I would strongly advise against persisting in asking for IHD updates and to just be patient until there's a fix.
If you email hi@eonnext.com you should get a response... even at the weekend.
Last edited by JoeSoap; 08-07-23 at 14:55.
Reason: changed a word to convey what I really meant
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
I too had exit fees applied (and my monthly DD increased) when I persisted in asking for an update... see here for details. I tried to advise against chasing the updates too much as someone will eventually try tinkering with your account to get what you are demanding, even though there's a known issue with updates.
To anyone reading this I would strongly advise against persisting in asking for IHD updates and to just be patient until there's a fix.
Hi @JoeSoap is there anyway to put your post as best answer in this thread and perhaps your original thread? It might save a few more from the same problem. At least until the tech bods get the fix.
🤔😉
Hi @JoeSoap is there anyway to put your post as best answer in this thread and perhaps your original thread? It might save a few more from the same problem. At least until the tech bods get the fix.
🤔😉
I think there used to be a button that the OP could use to select an answer as the best one. I can't see one on my original thread so could update my opening post. I think Nexties can select a best answer.
Thanks for that. Thought there was originally a button but I can't see one either. Having the Best Answer flash might just make one think twice before continually trying. I'm sure there are going to be many more. 🙁 By the way there are still no cracks here. 😂
I have a whole thread on my experience of trying to get an IHD update, as linked above by @WizzyWigg. I too had exit fees applied (and my monthly DD increased) when I persisted in asking for an update... see here for details. I tried to advise against chasing the updates too much as someone will eventually try tinkering with your account to get what you are demanding, even though there's a known issue with updates.
To anyone reading this I would strongly advise against persisting in asking for IHD updates and to just be patient until there's a fix.
If you email hi@eonnext.com you should get a response... even at the weekend.
Thanks for your reply, at no point did I demand anything! If eon next had issued a statement then people would leave it. I don't see why exit fees should be applied because someone is asking for an IHD update, this just points towards their inability to manage things, don't ever remember these issues with EON.
Thanks for your reply, at no point did I demand anything! If eon next had issued a statement then people would leave it. I don't see why exit fees should be applied because someone is asking for an IHD update, this just points towards their inability to manage things, don't ever remember these issues with EON.
We are in agreement. I will amend my post to remove demand and insert request. I think I certainly went beyond requesting.
Thanks for that. Thought there was originally a button but I can't see one either. Having the Best Answer flash might just make one think twice before continually trying. I'm sure there are going to be many more. 🙁 By the way there are still no cracks here. 😂
I have edited my original post in my own thread 👍 See here
@JoeSoap I hope you got your increased direct debit soughted and that wasn't another headache! Apparently, I don't have enough issues to speak to a manager "they probably won't ring me" unbelievable!
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
